SUPERVISOR, BEHAVIORAL HEALTH SERVICES

Callen-Lorde Community Health Center • New York, NY

5d

About The Position

Callen-Lorde is seeking a dedicated Behavioral Health Services Supervisor, to provide direct clinical interventions and support the management of high-quality behavioral health services at our Office of Mental Health (OMH)-licensed clinics. This role involves supervising and coaching on-site and remote therapy and psychiatry providers while acting as a liaison between behavioral health managers and providers. The ideal candidate will have strong leadership and clinical expertise in behavioral health services.

Requirements

• Master’s Degree in Social Work and NYS licensure as a Licensed Clinical Social Worker (LCSW)
• A minimum of three (3) years postgraduate experience in a health/behavioral health, and/or social services setting preferred.
• Experience working in Article 28 and outpatient or hospital setting strongly preferred.
• 3+ years of supervisory experience preferred.
• Familiar with OMH regulations.
• Knowledge of lesbian, gay, bisexual, transgender and HIV health/ behavioral health issues and concerns.
• Demonstrated ability to work with multiple evidence-based approaches to behavioral health treatment.
• Demonstrated ability to coordinate the provision of direct social services, problem solve, and optimize service delivery systems.
• Excellent communication and interpersonal skills.
• Demonstrated leadership skills.
• Commitment to the mission of Callen-Lorde Community Health Center.

Responsibilities

• Clinical Supervision & Support: Provide supervision, coaching, and support to OMH therapy and psychiatry providers, ensuring high-quality patient care and compliance with regulatory requirements.
• Workflow & Process Improvement: Assess and refine workflows at OMH-licensed sites to enhance patient care and operational efficiency.
• Referral & Patient Management: Oversee behavioral health assessments and referrals, track patient engagement in care, and manage provider assignments based on patient needs.
• Service Coordination: Manage waitlists, facilitate urgent scheduling, and handle requests for therapy reassignments.
• Admissions & Discharges: Facilitate structured patient admissions, transfers, and discharges by reviewing documentation and coordinating appropriate referrals.
• Performance & Compliance Oversight: Ensure provider performance benchmarks are met, including visit volumes, documentation accuracy, and adherence to OMH, DOH, HRSA, and CMS regulations.
• Personnel Management: Participate in hiring, onboarding, and staff performance management, including evaluations, coaching, and disciplinary actions as needed.
• Leadership & Collaboration: Represent behavioral health in interdepartmental meetings and participate in ongoing training and professional development.

Benefits

• Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees