Supervisor, Back-up Caregivers

Care.com•Dallas, TX

1d•Hybrid

About The Position

Care.com is seeking a supervisor to provide coaching and engagement to a team of direct hire caregivers. This team provides backup childcare for Care.com’s corporate clients. In this role, the supervisor will lead and manage the entire caregiver journey from onboarding to off-boarding, ensuring direct reports have the necessary support and guidance to provide high-quality, professional childcare. This opportunity is for someone who enjoys interacting with people, has a passion for leading teams, and thrives in a fast-paced environment.

Requirements

2+ years of supervisory experience (Bachelor’s degree or higher)
Exceptional interpersonal communication skills and a passion for helping and coaching people
High energy that is contagious
An empathetic leader, with a keen sense of how to motivate large groups and comfortable delivering constructive feedback
Experience successfully leading teams through market and industry changes
An entrepreneurial mindset and can use creativity and data to assist in building new initiatives from the ground up
A data-driven mindset: You understand and use metrics and historical information to influence well-rounded business decisions
Proven track record of effective collaboration with cross-function teams

Nice To Haves

Experience at a technology company is a plus

Responsibilities

Being a champion for our caregiver team
Providing real-time and follow-up feedback and coaching to caregivers
Having a deep understanding of our caregiver pool, including caregiver performance and trends
Understanding and identifying opportunities for process improvement to create a best-in-class professional caregiver experience
Being a “change champion” and helping to drive positive movement in the caregiver experience
Creating and enhancing cross-functional relationships (e.g., Product, Servicing, Marketing, and Safety teams)
Hosting and leading caregiver 1:1s and monthly group sessions