Supervisor, Applications Support - Imaging

Sanford Health • Fargo, ND

94d • $37 - $62

About The Position

The Supervisor, Applications Support creates a team environment of accountability and commitment for reaching project goals. Keeps team focused on executing priorities on which success will depend. Handles performance issues and team barriers to success. Provides leadership for the Applications Support team. Performs routine healthcare application support for Sanford Health.

Requirements

• Bachelor's Degree required.
• Area of focus in computer or healthcare related field preferred.
• Previous experience in a team lead or supervisor role preferred.
• Four years experience in application support preferred.
• Certification(s) in applications supported by assigned team, if applicable.
• Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing, if applicable.

Nice To Haves

• Extensive knowledge in Sanford Health applications.
• Excellent interpersonal and communication skills required.
• Experience providing excellent customer service in a prompt and professional manner.
• Ability to work independently, balancing multiple tasks within deadlines.
• Comfortable managing change with excellent problem solving skills.
• Knowledge of the current healthcare and clinical information systems.

Responsibilities

• Utilizes analytical skills and experiences to investigate or escalate support issues.
• Incorporates appropriate presentation techniques to support staff development and facilitate meetings.
• Researches, analyzes and makes recommendations for application workflow improvements.
• Creates and analyzes reports using multiple reporting mechanisms.
• Assists with strategic initiatives.
• Employs performance development programs that result in both individual and team growth.
• Creates opportunities for individuals to exercise and grow new skills.
• Approves time off requests, and signs off on employee timecards.
• Maintains schedule to ensure proper staffing at all times.
• Responsible for interviewing, hiring and training new employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree