Supervisor, Application Configuration

WPS Health Solutions New • Madison, WI

11d • $80,000 - $95,000 • Hybrid

About The Position

The Application Configuration Supervisor leads a team Application Analysts and Configuration Specialists responsible for managing and optimizing the configuration of applications to meet operational, clinical, and regulatory requirements. This role oversees workload distribution, ensures accurate documentation, and supports analysts in resolving system and configuration issues. The supervisor collaborates with cross-functional teams, drives continuous improvement efforts, and ensures application integrity and alignment with business needs.

Requirements

• Bachelor’s degree in Information Systems, Business, Healthcare Administration, or related field or equivalent combination of education and related work experience.
• 3 or more years of experience in application configuration, system administration, or business systems analysis.
• 1 or more years in a supervisory or lead role with experience managing or mentoring staff.
• Excellent communication skills with the ability to clearly convey technical information to both technical and non-technical audiences.
• Strong understanding of system configuration principles, workflows, and data management.
• Experience working with complex enterprise systems such as EHR, claims systems, or CRM.
• Exceptional organizational and time management skills with ability to manage multiple priorities in a fast-paced environment.
• Strong Leadership, technical expertise, and communication skills.
• High speed cable or fiber internet
• Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net )

Responsibilities

• Partner with stakeholders to collect and translate business needs into technical specifications and configuration solutions.
• Manage workload distribution, establish priorities, and monitor progress to ensure timely and accurate configuration of systems.
• Ensure accurate setup and maintenance of system configurations including user roles, workflows, rules, structures, or other configurable elements depending on system use.
• Serve as an escalation point for complex configuration-related issues, identifying root causes, coordinating resolutions and implementing effective solutions.
• Participate in system implementations, upgrades, and testing efforts, ensuring configuration aligns with technical and functional specifications.
• Develop and maintain documentation, policies, and standard operating procedures.
• Identify opportunities for automation and execute to improve efficiency and accuracy in configuration processes.
• Provide regular updates on configuration activities, metrics, and issues to management and stakeholders.
• Promote effective communication and coordination within the team and across departments such as development, operations, and business units.
• Provide coaching, mentorship, and performance feedback to team members, identify training needs and support staff development.
• Ensure compliance with industry regulations, data standards, and security protocols.
• Identify and implement opportunities for automation, efficiency, and accuracy improvements within configuration processes.

Benefits

• Remote and hybrid work options available
• Performance bonus and/or merit increase opportunities
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary ( 100% vested immediately )
• Competitive paid time off
• Health insurance, dental insurance, and telehealth services start DAY 1
• Professional and Leadership Development Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level