Supervisor - Airport Operations

United Airlines • Tampa, FL

128d • $75,970 - $92,853

About The Position

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Requirements

• High school diploma or equivalent.
• Experience leading and influencing a team and customer service experience.
• Strong written and oral communication skills.
• Conflict resolution and decision making, with the ability to lead.
• Experience supervising Union personnel a plus.
• Proficient in IT systems and common software appropriate to work group.

Nice To Haves

• Bachelor's degree and/or 5+ years equivalent work experience.

Responsibilities

• Engage front-line co-workers to deliver excellent customer service and an on-time quality product.
• Participate in briefings and develop team communications.
• Engage and recognize external customers.
• Monitor front-line co-worker behavior with customers to ensure consistency and compliance with Company guidelines.
• Monitor the performance of a team, zone or cell, taking actions as necessary to ensure daily goals are met.
• Assess and delegate the appropriate work tasks to Service Directors/Leads/Pursers.
• Identify issues and engage in structured problem solving to assist front-line co-workers in accomplishing work.
• Conduct trend analyses, review key metrics and take actions to address items not on track.
• Develop and implement standard work and continuous improvement processes.
• Set expectations with co-workers regarding performance standards.
• Provide front-line co-workers with regular coaching, feedback and recognition.
• Develop skills of front-line co-workers by coaching on performance.
• Communicate effectively to ensure priorities are understood and acted upon.
• Serve as a subject matter expert on service and procedures.
• Develop action plans to affect behavior change.
• Provide technical guidance and interpret company guidelines and procedures.
• Identify, address and issue appropriate and timely corrective action.
• Conduct routine investigations into performance, safety, complaints and other work issues.
• Recognize and document excellent performance.
• Partner with vendor supervisor staff to define and address performance impacting shared goals.
• Participate in peer, safety and accident review boards.
• Confront and address inappropriate behavior and performance issues.

Benefits

• Medical, dental, vision, life, accident & disability insurance.
• Parental leave.
• Employee assistance program.
• Commuter benefits.
• Paid holidays.
• Paid time off.
• 401(k) plan.
• Flight privileges.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Air Transportation
• Education Level: High school or GED