Supervisor, Airport Operations

Avelo Airlines, Inc.•Wilmington, NC

About The Position

The Airport Operation Supervisor is responsible for the daily oversight of assigned airports. The Supervisor is also responsible for training and service provider relationships. The Supervisor is trained as an Airport Operations Trainer/Auditor to assist with those responsibilities when required.

Requirements

Stand, sit, walk for extended periods of time as needed.
Must be able to lift 50 lbs. for a distance of 10 feet.
Must be able to work outside in inclement weather.
Must be able to work shift work, weekends, and holidays.
Travel to assigned airports - up to 75% away from base
High School diploma (or equivalent)
Valid driver's license
Ability to work without direct supervision.
Three (3) years’ experience in Airport Operations preferred.
May perform other responsibilities, as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs or technical developments, etc.)

Responsibilities

Monitors daily operations at assigned airport locations to drive Operational Excellence.
Reports on daily operational performance metrics.
Conducts on-site audits and station visits.
Serves as the liaison to Service Providers and Airport Partners.
Ensures service provider maintains standards as outlined in the Service Level Agreements (SLA) and the contracted scope of work.
Mentors and guides Station Managers.
Communicates with airports regarding company updates including, but not limited to, flight schedules, Standards changes, procedures changes, and safety briefings.
Provides initial, recurrent, and ongoing training to Crewmembers and managers including new hire orientation, Customer service training, ramp training, and management concepts training.
Evaluates and measures the effectiveness of training and maintains accurate training records and files for all Airport Operations Crewmembers.
Performs regulatory and operational compliance audits, ensuring conformity with all Avelo Airlines, FAA, TSA, DOD, DOT and other governmental agency regulations.
Performs inspections of contractor activities such as GSE repairs, deicing services, and fueling services.