Supervisor - 30

Wss • Norwalk, CA

426d • $35,360 - $37,440

About The Position

The Supervisor role at WSS is responsible for supporting the store management team by ensuring customer satisfaction, leading and developing team members, supervising stock and non-selling functions, and maintaining organizational systems for operational efficiency. The Supervisor acts as Manager on Duty in the absence of the Assistant Manager and Store Manager, ensuring adherence to standard operating policies and procedures.

Requirements

• High school diploma; some college preferred.
• Retail management experience.
• Excellent communication skills to connect effectively with customers and co-workers.
• Excellent leadership, organizational, and time management skills.
• Proficiency in computer programs used by WSS including Microsoft Office, Point of Sale systems, and Time Keeping systems.
• Ability to understand financial reports and analyze problems to provide practical solutions.
• Proven track record of delivering extreme customer service.
• Available approximately 40 hours per week, including weekends, inventory nights, and holidays as needed.

Nice To Haves

• Experience in time management.
• Internal Candidates: Must successfully complete the Supervisor-In-Training Program.

Responsibilities

• Coach and demonstrate WSS business objectives focusing on customer service.
• Ensure proper pricing and displays throughout the store.
• Assist with increasing sales and delivering the sales plan.
• Delegate tasks to Team Members and provide follow-up.
• Continuously motivate Team Members to meet assigned sales and productivity goals.
• Demonstrate an in-depth knowledge of the merchandise and ensure Team Members are fluent in all aspects of product knowledge.
• Demonstrate sales leadership for Team Members by actively participating on the sales floor.
• Collaborate with Assistant and Store Manager to identify opportunities to support sales.
• Oversee and lead the team to ensure they greet every customer and build loyalty.
• Effectively handle customer issues to continuously improve overall customer satisfaction.
• Maintain a clean, neat, and organized store by directing Team Members to complete tasks.
• Monitor and verify incoming/outgoing product.
• Ensure cash handling procedures are properly followed.
• Assist with staffing and scheduling to maintain payroll budget.
• Respond to occasional calls regarding the store alarm during after hours.
• Assist in educating team on and enforcing all appropriate personnel policies, labor laws, and security and safety procedures.
• Assist in training, coaching, and developing Team Members.

Benefits

• Competitive hourly wage of $17 - $18.
• Full-time employment with flexible scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED