Supervisor 2, Donor Transfusion

Cape Cod Healthcare•Hyannis, MA

9h•Onsite

About The Position

This role involves supervising all Blood Bank operations at Cape Cod Hospital Laboratory, including the development, coordination, implementation, and standardization of policies, procedures, and practices. The supervisor oversees the Blood Donor Center/Program, focusing on marketing, expanding services, increasing collections through internal databases and external drives, and reducing dependency on purchased blood. Key responsibilities include supervising procedures for compatible blood assurance (typing, screening, crossmatching), preparing and dispensing blood products, performing serologic testing, ensuring quality control and instrument calibration, troubleshooting, preventive maintenance, and accurate data transcription. The position also entails planning and organizing services, managing employee scheduling, ordering supplies, monitoring quality control, evaluating work quality, and overseeing all aspects of blood donation, including fixed off-site and mobile collections. The supervisor works in the donor room to maintain technical competency, assists during staffing shortages, performs health histories, phlebotomy, blood component preparation, donor recruitment, and clerical functions. They are also responsible for process improvement, assisting pathologists with programs (QC, QA, QI, new methodologies), reviewing donor paperwork, orienting and training staff, serving as a technical reference, maintaining confidentiality, fostering harmonious relations, pursuing professional development, adhering to hospital policies, ensuring customer satisfaction, participating in QA programs, providing budget input, interviewing applicants, developing communication, and conducting staff meetings.

Requirements

Bachelor (BS, BA) in clinical laboratory sciences area or any related field
ASCP, NCA or equivalent
5 years of related experience, preferably in a blood center
Knowledge of Regulatory and accreditation requirements
Excellent organizational skills
The ability to handle multiple priorities effectively
Ability to analyze problems and implement appropriate solutions
Ability to assimilate information quickly
Ability to work independently while developing functioning teams among staff
Excellent interpersonal, verbal and written communication skills to deal with all levels of staff, hospital personnel, physicians, volunteers and donors
Required to travel to Donor sites throughout the region
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations
Ability to write reports, business correspondence and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical solutions
Ability to define problems, collect data, establish facts, and draw valid conclusions

Nice To Haves

SBB certification preferred
Prior supervisory experience preferred

Responsibilities

Assures the development, coordination, implementation and standardization of all policies, procedures, and practices of all Blood Bank operations at Cape Cod Hospital Laboratory. Provides services to meet all Cape Cod Healthcare patient needs in accordance with accepted standards and practices.
Oversees all related operations of the Blood Donor Center/Program. Continually seeks means of marketing and expanding services. Continuously increases collections by growing internal database as well as external drives or mobile collections. Explores means of decreasing dependency on purchased blood from outside sources thereby decreasing costs.
Supervises the performance of procedures to obtain and provide data and blood products for use in patient diagnosis and treatment including but not limited to: procedures necessary to assure compatible blood for patients (e.g. blood typing, antibody screening and identification, crossmatching, etc.), oversees the preparation and dispensing of blood products for transfusion, oversees the performance of serologic testing for use in the diagnosis and treatment of disease, Keeps current with and follows all Q.C. and instrument calibration policies and procedure, helps perform instrument troubleshooting as necessary and preventive maintenance as scheduled as necessitated, oversees the accurate transcription of completed test data for reporting.
Plans, organizes and provides services for assigned sections of the Blood Bank and Donor Center. Create and maintain employee scheduling in accordance with contract language. Orders and controls supplies and equipment. Monitors maintenance and repair of equipment. Coordinates and monitors quality control activities to ensure that standards and procedures are followed and recorded. Evaluates quality of work performed for accuracy and timely reporting of test results. Responsible for all aspects of blood donation, including marketing and donor recruitment. Responsible for oversight, set-up and maintaining fixed off site and mobile collections. Responsible to provide Blood Bank and Serology testing for CCH.
Works in donor room to maintain technical competency in all areas of responsibility, to fill-in during breaks, short-staffing, excess workload and complex procedures. Obtains health histories and physical exams. Phlebotomizes patient and donors. Prepares and labels blood components and samples for testing. Accurately transcribes test data and other clerical functions. Recruits donors i.e. autologous and homologous. Maintains inventory of supplies. Performs donor related clerical functions. Makes recommendations and implements process improvement measures for quality and/or efficiency. Assists pathologists in maintaining programs including but not limited to: quality control, instrument maintenance, quality assurance and improvement and new methodologies development. Reviews all donor paperwork for accuracy and completeness.
Orients and trains all staff and evaluates work performance, according to the guidelines established for the department to determine employee competence.
Serves as a technical reference in for blood bank, donor room and hospital staff.
Recommends, develops, and maintains Quality Control, Quality Assurance, and Quality Improvement programs.
Maintains confidentiality of information deemed confidential in conjunction with CCH HIPAA regulations.
Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests and serves effectively as part of the Laboratory team in performing professional service to patients.
Maintains professional growth and development through approved seminars workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
Maintains a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including the fire and disaster plans.
Performs other work related duties and activities as assigned or requested.
Ensures the satisfaction of all users of the departments' services, both internal and external and seeks to continually improve Customer Service satisfaction.
Participates in the Laboratory's Quality Assurance program including the development of appropriate area monitors.
Provides input to the operating and capital equipment expense budgets on time. Strives to operate section within allocated budget and submits monthly variance reports on time.
Participates in interviews of applicants and make recommendations for hiring.
Develops and maintains effective communication with assigned staff, co-workers, physicians and other hospital personnel or others who provide or receive laboratory services.
Conducts monthly sectional meetings of staff and records minutes.
Maintains section reports and records as required by regulatory agencies.