SUPERVISING PROGRAM TECHNICIAN III
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About The Position
Join Covered California's Fresno Service Center! Are you ready to begin your leadership journey with Covered California? Apply to become our next Service Center Supervisor! As the Service Center Supervisor, you will be responsible for monitoring, assisting, mentoring, and coaching lead and regular Service Center Representatives (Program Technician IIs and IIIs) to develop them into successful and effective employees. You will be able to help grow and improve employees, so they are able to promote, while also developing and improving upon your own leadership and supervisory skills so you are ready for the next step in your career path. We are looking for someone who has previous experience working in a fast-paced call center environment and participating in the selection, training, and supervising of staff. If this sounds like the job for you, submit your application today! Bilingual Position: Must be fluent in Spanish language to be appointed to this position. Call Center Pay Differential: If selected, incumbents will be compensated an additional $150 per month. Bilingual Pay Differential: If selected, incumbents will have to pass a fluency exam. Once passed, incumbents will be compensated an additional $200 per month. This position is headquartered in Fresno. Business travel may be required, and reimbursement considers an employee's designated headquarters office subject to regulations and bargaining unit contract provisions. Travel expenses associated with commuting to the employee's office headquarters location are not reimbursable, other than authorized transit subsidies.
