Supervising Operations Associate

City of New York•Staten Island, NY

1d•Hybrid

About The Position

Under general supervision to the Staten Island Director of Operations and Service Manager, the candidate will be responsible for supervising the Application Processing team. This role involves processing various filings including Initial filings, Demos, Initial/Renewal Permits, PAA filings submitted through e-Submit or dropped off in the Borough Office, and reviewing/accepting required items in eSubmit. The associate will also handle Borough Office cashier transactions, process DOB NOW Place of Assembly Certificate of Operations (PACO), Permits (Initial & Renewal), and Pro-Cert w/PW2 (work permit) filings. Key responsibilities include managing the safe, ensuring proper storage of checks, verifying petty cash daily, distributing daily workload to the Application Processing team, verifying and reviewing lockbox reconciliations, running ACRAF, completing the Daily Cash Receipts Lockbox Summary, and performing bank deposits. The position requires emailing Weekly Administration to Fiscal daily, assisting customers in person, via email, and phone, and distributing supplies to the team. The Supervising Operations Associate will also act as a backup to the Service Manager and undertake special projects as needed. This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.

Requirements

Permanent in the Clerical Associate civil service title, applicants who are reachable on the Clerical Associate open competitive list, and applicants as indicated below will be considered.
Candidates who are permanent in comparable civil service titles may be considered for title change under rule 6.1.9 of the Personnel Rules and Regulations of the City of New York.
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
One year of satisfactory clerical experience
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute

Responsibilities

Supervise the Application Processing team
Process Initial filings, Demos, Initial/Renewal Permits, PAA filings submitted through e-Submit as well as dropped off in the Borough Office
Review and accept required items in eSubmit
Handle Borough Office cashier transactions
Process DOB NOW Place of Assembly Certificate of Operations (PACO), Permits (Initial & Renewal), and Pro-Cert w/PW2 (work permit) filings
Mange the safe and ensure all checks are properly stored, locked, and petty cash verified daily
Distribute daily workload to Application Processing team
Verify and review lockbox reconciliations for the Application Processing team
Run ACRAF and complete the Daily Cash Receipts Lockbox Summary
Perform bank deposits whenever necessary
Email Weekly Administration to Fiscal daily
Assist customers with their inquiries as necessary in person, via email and phone
Distribute supplies to the Application Processing team
Act as a backup to the Service Manager
Special projects as needed