Supervising Attorney (Hybrid)

COMMUNITY LEGAL AID SOCAL • Santa Ana, CA

1d • Hybrid

About The Position

Community Legal Aid SoCal seeks an experienced, dynamic, and mission-driven Intake & Assessment Supervising Attorney to lead our team. This role oversees the centralized intake call center and online intake systems, supervises intake staff, and ensures high-quality, trauma-informed legal access for low-income individuals and seniors across Orange and Los Angeles Counties. This hybrid full-time exempt position reports to the Director of Legal Services.

Requirements

• Juris Doctor and active membership in good-standing with the State Bar of California Bar or member of another state bar and ability to register as a legal services provider.
• Minimum of 5 years of legal practice with experience in client interviewing, legal research and writing, drafting, negotiation, and demonstrated knowledge of poverty law across multiple areas.
• Valid driver’s license, reliable vehicle, active insurance policy or other ability to travel frequently in and around the service area for representation and to engage with clients and community partners - Required.
• Ability to commit and model CLA's mission and values. - Required
• Experience managing, supervising, and mentoring staff.
• Knowledge of intake systems and technology, with proficiency in Microsoft Office Suite, Clio (or similar), and other software.
• Strong written and verbal communication skills, with a proactive, solution-focused approach.
• Ability to work in a fast-paced, results-oriented environment and collaborate with partner organizations.
• Empathetic, energetic, and trauma-informed approach when working with clients and colleagues.
• Comfort anticipating challenges, thinking on their feet, and providing trauma-responsive services.

Nice To Haves

• Bilingual proficiency – Preferred
• Familiarity with Legal Services Corporation (LSC) rules and regulations - Preferred.

Responsibilities

• Oversee the centralized intake call center and online intake systems, ensuring timely and appropriate responses to requests for legal assistance.
• Supervise intake staff, coordinators, and paralegals, including recruitment, training, mentoring, and accurate timekeeping.
• Manage volunteer attorneys, paralegals, law students, and paralegal students supporting intake and off-site clinics.
• Assist in designing call flow charts, call routing, intake screening scripts, and protocols for all areas of law.
• Develop training materials, compliance forms, advice letter templates, referral manuals, and outcome questionnaires.
• Monitor call volume, response times, and client satisfaction, implementing process improvements as needed.
• Ensure high-quality, trauma-informed service delivery and adherence to organizational standards and protocols.
• Conduct regular case reviews and audits of intake work to ensure accuracy, consistency, and compliance with organizational policies and legal standards.
• Prepare reports on performance, trends, and service gaps for leadership review.
• Track productivity and outcomes to ensure performance aligns with program goals and service delivery expectations.
• Implement trauma-informed approach throughout intake & assessment.

Benefits

• 35-hour workweek - the work dictates the work schedule; some positions may work weekends or evenings.
• Hybrid Schedule
• 16 paid holidays + PTO (including wellness days) starting Day 1
• Medical, dental, vision, life insurance, and long-term disability
• 401(k) with employer contribution
• Student loan reimbursement program
• Bilingual bonus pay for qualified staff

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree
• Number of Employees: 51-100 employees