Supervising Adjuster/Customer Advocate

Windward Risk Managers•Boca Raton, FL

2d•$68,000 - $85,000•Onsite

About The Position

The Customer Advocate (CA) will elevate the customers’ needs and focus on delivering solution-based assistance throughout the life of a claim. The Customer Advocate is responsible for providing an exceptional customer experience to our external and internal customers by responding to verbal and written inquiries and resolving customer concerns in a professional and timely manner. This role works closely with all other departments to ensure customer satisfaction and loyalty.

Requirements

High School diploma required.
Minimum two years of customer service experience in the insurance industry
Excellent communication, organizational and problem-solving skills
Knowledge of property insurance policy and coverage analysis.
Ability to work independently and as part of a team.
Florida licensed All-Lines adjuster (620), at least 12 hours of yearly Continuing Education as required by licensing division of DFS.

Nice To Haves

5 years Experience providing customer service regarding homeowner’s insurance claims.
Bachelor's degree in Finance, Insurance, Customer Relations
Proficient in Microsoft Office, including Word, Excel, and Outlook.

Responsibilities

Acts as a Liaison for all parties to ensure timely investigations and coverage determinations.
Communicate and explain coverage determinations and settlements with insureds and their representatives.
Ensure all correspondence is provided timely to all relevant parties throughout the handling of the claim.
Provide Claim Status Updates and Respond to insureds and their representatives regarding claim inquiries and/or correspondence received.
Receive and respond to Inbound & Outbound calls from Insureds, Public Adjusters, Attorneys, Vendors, Agents, and others regarding open and closed claims.
Will make initial contact with the insured and/or insured representative upon receipt of claim to answer immediate questions, provide contact information, and explain the claims process.
Document the claim file with meaningful and detailed log notes to memorialize all conversations and email communications with the Insureds and their representatives.
Works closely with all internal and external customers to ensure an excellent customer experience.
Maintain and properly manage assigned Tasks to ensure all claims handling is completed in a timely manner and in compliance with WRM best practices and Florida State Statutes.
Ability to work extended hours in the event of a Catastrophe (CAT)
Other administrative duties and assistance with projects.