Superintendent MasterCare

Minto • Panama City Beach, FL

309d

About The Position

The Superintendent, MasterCare is responsible for completing all assigned warranty and customer service issues according to quality standards, while adhering to budgets. The result provides the level of service required to achieve the established customer satisfaction goals.

Requirements

• Basic knowledge of national and local building codes.
• Basic technical knowledge.
• Current knowledge of company and division policies and procedures.
• Effective human relation skills; empathy; effective communication; conflict resolution skills and ability to exhibit appropriate leadership.
• Knowledge of water Intrusion, mold, and mold prevention and remediation.
• Must possess a valid in-state driver's license and reliable vehicle.
• Proficiency with Microsoft Word, Outlook, and Excel.
• High School Diploma or Equivalent is required.
• 2 years of relevant work experience in residential or commercial construction is preferred.

Responsibilities

• Schedule appointments with homeowners to review requests.
• Determine warrantable and maintenance items during onsite review; inform customer.
• Review warrantable items and set completion time frames; inform homeowner.
• Schedule all items with subcontractors within warranty cycle time.
• Communicate service work schedule and completion to homeowners.
• Attend homeowner's home with contractors as workload allows.
• Verify completed work with homeowner; ensure satisfaction.
• Obtain necessary paperwork and homeowner's signature after completion.
• Produce an accurate weekly schedule of appointments and work.
• Troubleshoot post-close, in-warranty, and out-of-warranty issues; provide technical assistance and feedback.
• Work with MasterCare Coordinators to ensure all contractors have a written work order and understand the work to be performed prior to arriving at the homeowner's home.
• Work with MasterCare Coordinators to confirm all scheduled appointments at least one day prior to the homeowner's appointment.
• Maintain professionalism and courtesy with homeowners; manage calls and interactions professionally.
• Set and communicate expectations using the Homeowner Manual and Warranty guidelines; confirm appointments in advance.
• Respond to customer contacts promptly; document all communications and explain satisfaction measurement processes.
• Achieve customer satisfaction goals; demonstrate home system operations and conduct orientations.
• Be available for emergency service calls after hours and weekends as needed.
• Authorize payment only after verification of quality, 100% complete, and homeowner satisfaction.
• Resolve any questions or problems regarding Invoices and payments with the appropriate parties.
• Ensure all contractors perform warranty work either at no charge or at an agreed upon price prior to commencing work.
• Ensure material deliveries are accurate regarding quantity and quality. Handle any discrepancies at time of delivery or within 48 hours.
• Ensure the proper storage of materials to prevent damage and theft.
• Ensure material is delivered prior to commencement of work.

Benefits

• Competitive salary
• Annual bonus + benefits within 1 month
• 401K matching
• 3 weeks' vacation
• Tuition reimbursement
• Employee recognition platform - Be rewarded by your colleagues for your contributions!
• Many exciting career opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Furniture and Related Product Manufacturing
• Education Level: High school or GED