Superintendent-Link Control Center

Sound Transit•Seattle, WA

13h•$81,000 - $180,000

About The Position

Under the direction of the Link Light Rail Director, the Link Control Center (LCC) Superintendent provides oversight, coordination, and operational monitoring of Link Light Rail service delivered through the Link Control Center. While day-to-day control center operations are performed by King County Metro Rail personnel, this position represents Sound Transit’s oversight responsibilities by monitoring system performance, ensuring adherence to Sound Transit policies and operating standards, and supporting effective coordination between Sound Transit departments and the LCC. The Superintendent works closely with King County Metro Rail leadership and control center staff to maintain situational awareness of system conditions, monitor service delivery, and facilitate timely response to incidents, service disruptions, and operational issues. The Superintendent also supports incident management by assisting with coordination, information flow, and decision-making during service disruptions or emergency situations. In addition, the role provides oversight to ensure operational procedures, safety practices, and service standards align with Sound Transit requirements and regulatory expectations. This position plays an important role in strengthening collaboration between Sound Transit and King County Metro Rail by supporting operational coordination, monitoring system performance trends, and identifying opportunities for continuous improvement in Link Light Rail operations.

Requirements

Bachelor's Degree in Transportation Planning, Urban Planning, Business Administration, Public Administration, Public Policy, Engineering, Engineering Technology, Operations Research, Security Management, or closely related field.
Five years in a civilian or military operations or control center, preferably rail focused.
Valid Washington state driver’s license.
Principles of incident management and service regulation, preferably in a railroad context.
Principles and practices of program development and administration.
Skilled in preparing and analyzing data, reports, schedules, and program metrics to inform executive decision-making.
Policy and procedure development.
English usage, spelling, grammar, and punctuation.
Techniques to work effectively under pressure, meet deadlines, and adjust to changing priorities.
Principles of business letter writing and basic report preparation.
Utilizing personal computer software programs affecting assigned work and in compiling and preparing spreadsheets and reports.
Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups, and the general public.
Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies.
Interpreting and using all types of operating manuals related to a light rail system.
Interpreting and applying applicable federal, state, and local policies, laws, and regulations.
Flow-charting.
Policy and procedure development.
Preparing and analyzing complex data and comprehensive reports.
Responding to inquiries and in effective oral and written communication.
Applying advanced project management and program development techniques and principles.
Developing and monitoring departmental and program/project operating budgets, costs, and schedules.

Nice To Haves

National Incident Management Systems (NIMS) certifications.
Extensive knowledge of Light Rail Transit operations and principals.
Advanced principles and practices related to rail operations.
APTA Rail Standards & Practices, design criteria, federal reports such as those from FTA
Pertinent federal, state, and local laws, codes, and regulations that apply to light rail transit operations.

Responsibilities

Provide oversight of the LCC to ensure safe, reliable, and efficient light rail service delivery.
Oversight of LCC internal communications, Federal Transit Authority (FTA) and State Safety Oversight (SSO) two-hour notifications, and controller service records.
Oversight of LCC incident response with a focus on utilizing applicable checklists, SOPs, and service disruption guidebook to minimize incident duration and speed up service recovery following a disruption.
Participates in the development and implementation of goals, objectives, policies, priorities, and budgets for assigned projects, services, and functional area within the Division; and makes recommendations and forecasts for future funds needed for staffing, equipment, materials, and supplies.
Embraces agency values and prioritizes internal and cross-departmental collaboration to achieve successful outcomes for the assigned project and other agency initiatives.
Participates in departmental initiatives and supports the planning and execution of strategic business priorities.
Maintains effective working relationships with external partners that may include federal, state, and local officials, project partners, and key community stakeholders.
Provides departmental support on assigned matters; may serve on working groups and committees; prepares and presents reports and correspondence; participates in professional and industry groups; monitors and integrates relevant trends and developments; and ensures consistent and effective application of policies and compliance with laws and regulations.
Takes full accountability for ensuring compliance with Sound Transit policies and procedures and for delivering the project as a safe, secure, and reliable high-capacity transit system to ST Operations.
Champions and models Sound Transit’s core values and demonstrates values-based behaviors across the agency.
Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.
It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
It is the responsibility of all employees to integrate sustainability into everyday business practices.
Other duties as assigned.

Benefits

Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
Long-Term Disability and Life Insurance.
Employee Assistance Program.
Retirement Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution).
Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
Parental Leave: 12 weeks of parental leave for new parents.
Pet Insurance discount.
ORCA Card: All full-time employees will receive an ORCA card at no cost.
Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
Inclusive Reproductive Health Support Services.
Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.