Superintendent - ICT Technical Specialist

Sibanye Stillwater•Columbus, MT

3d•Onsite

About The Position

At Sibanye-Stillwater, the Superintendent - ICT Technical Specialist is responsible for establishing and maintaining network performance, ensuring that it meets the organization's requirements for speed, reliability, and availability. They also provide Level- 2/3 support and troubleshoot network problems, working closely with other members of the technology team to identify and resolve issues related to hardware, software and network systems. In addition, the Superintendent provides technical support and assistance to employees, helping them to use technology effectively and efficiently. They work with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality, reliability and reduce costs. This position ensures that proper security and compliance guidelines are followed to protect the organization's information and assets. The Superintendent stays up to date on emerging security threats and implements appropriate measures to mitigate them. The incumbent employee plays a critical role in ensuring that the Company's ICT systems are secure, reliable, and effective in meeting business needs. Monitor systems and datacenter performance work with Group ICT to keep the infrastructure running efficiently. Establishes and maintains network performance. Ensure storage environments are optimally managed and maintained. Administer and configure various devices and services server infrastructure, with a primary focus on server infrastructure, a secondary focus on networking support, as well as end user support when required. Establishing and maintaining ICT and infrastructure, including networking as a secondary function. Be able to Install, configure, upgrade, monitor, maintain and administer the virtual and physical server infrastructure and services related to it Defines, documents, and enforces system standards and policies Updates data servers and network equipment, maintenance of future mobile data centers at all US PGM locations and is responsible for coordination and communication with the central datacenter Support and monitor daily backup of critical data in the ICT environment, ensuring all systems have a reliable backup to be used to restore either systems or data Install, configure, upgrade, monitor, maintain and administer the virtual and physical server infrastructure and services related to it Corrective patch levels of equipment are maintained and corrected firmware levels of the equipment are applied. Ensure 24/7 uptime of the ICT datacenter and server infrastructure. Test disaster plans to ensure systems are fully recoverable. Maintain operating system software versions to current compliant and supported levels. Day to day management of incidents logged within the approved SLA Execute SOX controls on a monthly and quarterly basis End user support and desktop support Compliance with internal ICT standards

Requirements

Certifications in the following areas (Microsoft Windows Server Certifications, VMWARE or Hyper-V Certifications, Dell Hardware Certifications, Commvault Certifications, Nutanix Certifications)
Problem solving, analytical, and time-management skills
Project management
LAN knowledge
Network knowledge as well as design, performance tuning, implementation, and network hardware configuration
Minimum High School Graduate
Minimum of 5 years' experience in Datacenter/Backoffice infrastructure role
Active Directory, DNS, and DHCP experience
Workstation and end user support experience
Experience with different server infrastructure hardware vendors
VMware virtualization platform experience
Active Directory, DNS, and DHCP experience
Application support, incident, problem, configuration management experience
Storage management
Technical understanding of ERP systems, Mining Systems, Networks, Workstation Management, Security Management, Data Centers, Network security, firewall and anti-virus system, project management tools, methods, and techniques, integration of ICT systems, and PC based software programs

Responsibilities

Establishing and maintaining network performance
Provide Level- 2/3 support and troubleshoot network problems
Provide technical support and assistance to employees
Work with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality, reliability and reduce costs
Ensure that proper security and compliance guidelines are followed to protect the organization's information and assets
Monitor systems and datacenter performance work with Group ICT to keep the infrastructure running efficiently
Ensure storage environments are optimally managed and maintained
Administer and configure various devices and services server infrastructure
Establishing and maintaining ICT and infrastructure, including networking as a secondary function
Install, configure, upgrade, monitor, maintain and administer the virtual and physical server infrastructure and services related to it
Defines, documents, and enforces system standards and policies
Updates data servers and network equipment, maintenance of future mobile data centers at all US PGM locations and is responsible for coordination and communication with the central datacenter
Support and monitor daily backup of critical data in the ICT environment, ensuring all systems have a reliable backup to be used to restore either systems or data
Corrective patch levels of equipment are maintained and corrected firmware levels of the equipment are applied
Ensure 24/7 uptime of the ICT datacenter and server infrastructure
Test disaster plans to ensure systems are fully recoverable
Maintain operating system software versions to current compliant and supported levels
Day to day management of incidents logged within the approved SLA
Execute SOX controls on a monthly and quarterly basis
End user support and desktop support
Compliance with internal ICT standards