Super User Team Manager

Cma Cgm-posted 5 months ago
Full-time • Mid Level
Remote • Alameda, CA
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As the Super User Team Manager, you will lead a regional or configuration-specific team of Super Users who support implementation efforts for Manhattan Active WMS and OMS solutions. This role will focus on defining system configurations, ensuring proper QA/UAT processes, and serving as the key liaison between implementation engineers, IT teams, and operations. Define and develop repeatable QA/UAT processes that can be used as a blueprint for future deployments.

  • Lead a team of process-focused Super Users supporting Manhattan WMS and OMS deployments across multiple warehouse sites.
  • Collaborate with Operations and Implementation Engineering to define and validate business and technical requirements.
  • Ensure accurate and site-specific system configurations are implemented consistently.
  • Oversee QA and UAT development of repeatable processes for testing activities and ensuring comprehensive validation of solutions before go-live.
  • Act as the main point of contact for site-specific and configuration-specific system issues.
  • Ensure successful IT integration with customer systems, working closely with technical teams on EDI/API mappings and system behavior.
  • Manage documentation of configuration standards and test protocols across all deployment sites.
  • Drive quality through documented best practices, standardized configuration templates, and issue resolution protocols.
  • Maintain and continuously improve configuration and testing governance frameworks.
  • Bachelor's degree in Information Systems, or a related field.
  • Minimum 5-7 years of experience with Manhattan (strong preference for Manhattan Active) WMS/OMS system configuration and deployment.
  • Direct experience implementing Manhattan Active WMS and related modules (e.g., SCI, TMS, DOM).
  • Experience in 3PL or warehouse-intensive environments is required.
  • Deep understanding of Manhattan and Associates WMS/OMS system architecture, configuration parameters, and QA/UAT testing processes.
  • Ability to lead and mentor a cross-functional team in a high-paced, distributed environment.
  • Strong documentation and organizational skills.
  • Excellent communication and problem-solving capabilities.
  • Familiarity with Manhattan Active or WMOS, SCI reporting, and automation integrations.
  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) with company match.
  • Generous paid time off and holidays.
  • Opportunities for career advancement within CEVA's global network.
  • Outstanding benefits for employee and family including multiple health plans (company contribution to health savings account), prescription, dental and vision coverage.
  • Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
  • Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identity theft & legal plan.
  • Flexible Paid Time Off programs including company paid holidays.
  • Tuition reimbursement program.
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