Super User Team Manager

Cma Cgm • Alameda, CA

202d • Remote

About The Position

As the Super User Team Manager, you will lead a regional or configuration-specific team of Super Users who support implementation efforts for Manhattan Active WMS and OMS solutions. This role will focus on defining system configurations, ensuring proper QA/UAT processes, and serving as the key liaison between implementation engineers, IT teams, and operations. Define and develop repeatable QA/UAT processes that can be used as a blueprint for future deployments.

Requirements

• Bachelor's degree in Information Systems, or a related field.
• Minimum 5-7 years of experience with Manhattan (strong preference for Manhattan Active) WMS/OMS system configuration and deployment.
• Direct experience implementing Manhattan Active WMS and related modules (e.g., SCI, TMS, DOM).
• Experience in 3PL or warehouse-intensive environments is required.
• Deep understanding of Manhattan and Associates WMS/OMS system architecture, configuration parameters, and QA/UAT testing processes.
• Ability to lead and mentor a cross-functional team in a high-paced, distributed environment.
• Strong documentation and organizational skills.
• Excellent communication and problem-solving capabilities.

Nice To Haves

• Familiarity with Manhattan Active or WMOS, SCI reporting, and automation integrations.

Responsibilities

• Lead a team of process-focused Super Users supporting Manhattan WMS and OMS deployments across multiple warehouse sites.
• Collaborate with Operations and Implementation Engineering to define and validate business and technical requirements.
• Ensure accurate and site-specific system configurations are implemented consistently.
• Oversee QA and UAT development of repeatable processes for testing activities and ensuring comprehensive validation of solutions before go-live.
• Act as the main point of contact for site-specific and configuration-specific system issues.
• Ensure successful IT integration with customer systems, working closely with technical teams on EDI/API mappings and system behavior.
• Manage documentation of configuration standards and test protocols across all deployment sites.
• Drive quality through documented best practices, standardized configuration templates, and issue resolution protocols.
• Maintain and continuously improve configuration and testing governance frameworks.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) with company match.
• Generous paid time off and holidays.
• Opportunities for career advancement within CEVA's global network.
• Outstanding benefits for employee and family including multiple health plans (company contribution to health savings account), prescription, dental and vision coverage.
• Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identity theft & legal plan.
• Flexible Paid Time Off programs including company paid holidays.
• Tuition reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Support Activities for Transportation
• Education Level: Bachelor's degree