Asu Enterprise Partners-posted about 1 year ago
$62,400 - $62,400/Yr
Part-time • Entry Level
Remote • Tempe, AZ

The Sun Devil Rewards Student Assistant position at ASU Enterprise Partners involves supporting the Sun Devil Rewards program, which is a mobile engagement and loyalty app for students and alumni. The role includes catalog management, customer service, logistical planning, and participation in promotional activities, all aimed at enhancing the program's success. This part-time position offers hands-on experience in a professional environment and requires collaboration with various teams while maintaining a high degree of confidentiality.

  • Responsible for catalog management including processing, coordination, distribution, and redemption of rewards.
  • Fulfills experiential rewards via logistical planning with units offering the experience.
  • Initiates courier requests and mails redeemed rewards using department FedEx account or U.S.P.S.
  • Answers customer service inquiries and feedback pertaining to the program using Salesforce Service Cloud and social media channels.
  • Monitors customer outreach and develops boilerplate language to address frequently asked questions (FAQs).
  • Performs daily quality assurance checks and reports malfunctions via Jira.
  • Schedules in-app content via content management system and push notifications.
  • Prepares prize packs and gift bags; makes online purchases as directed by supervisor.
  • Assists with promotional activities at various university events.
  • Documents processes and updates documentation as needed.
  • Participates in on-campus events and special projects as needed.
  • Current student pursuing a degree in Business, Marketing, Communications, Entrepreneurship, Social Sciences, or related field.
  • Prior customer service experience.
  • Experience with content management systems.
  • Knowledge of Sun Devil Rewards, Salesforce Service Cloud, FedEx Shipping/Returns, Google Docs, MS Outlook, Word, and Excel.
  • Hybrid work schedule with two days of work from home.
  • $30 bi-weekly cell phone reimbursement.
  • Hands-on experience in a professional environment.
  • Professional development plans.
  • Opportunity to network with ASUEP leaders and other ASU students.
  • Access to LinkedIn Learning and their 8,000+ courses.
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