Summer Pharmacy Intern

Walgreens•Olive Branch, MS

1d•Onsite

About The Position

The Summer Pharmacy Intern will learn to provide the best patient experience by assisting the pharmacist and pharmacy team members in accordance with state and federal regulations. This role is responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. The intern will model and deliver a distinctive and delightful customer experience, and learn and champion pharmacy policy, procedures, and customer service best practices essential for a future pharmacist.

Requirements

Must be enrolled in a school of Pharmacy program.
Must be fluent in reading, writing, and speaking English (Except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.

Nice To Haves

Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer good math skills so you can fill prescriptions accurately, including counting, measuring and weighing.

Responsibilities

Engage customers and patients by greeting them and offering assistance with products and services.
Resolve customer issues and answer questions to ensure a positive customer experience.
Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Develop strong relationships with customers.
Learn from store and pharmacy team members, field leadership, team members and customers/patients.
Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy.
Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
Perform duties as assigned and supervised by the pharmacist in accordance with Walgreens standard operating procedures for entering, third party processing, filling, and dispensing prescriptions.
Assist pharmacists and other healthcare providers in delivering patient care and services that are within the state scope of practice for pharmacy interns including patient counseling and other health services (i.e. blood pressure, medication therapy management).
Immediately report prescription errors to pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Be responsible and accountable for registering all related sales on assigned cash register, collect and handle cash as required.
Take customer to OTC aisle when possible to assist in locating products.
Handle telephone calls that do not require personal attention of the pharmacist, including those to physicians.
Assist and support Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals.
Maintain knowledge of Company asset protection techniques, and file claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
Assist with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
Comply with all company policies and procedures; maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Complete required training.
Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments.