Summer Non-Clinical Internship - Patient and Family Experience

Seattle Children's Hospital • Seattle, WA

267d • $23

About The Position

Seattle Children's has multiple summer internship openings available in a variety of non-clinical departments across the organization. Internships will be offered in a hybrid work format and will occur over a period of up to 10 weeks, beginning in June and ending in August. Interns will work up to 40 hours per week. This is an exciting opportunity for students to engage in an inclusive, hands-on learning environment, grow their skills, and gain exposure to a diverse range of career areas at Seattle Children's. As part of this experience, interns will learn to work collaboratively as part of a team, take on substantive projects under the guidance of experienced mentors, cultivate professional networks with peers and leaders, and participate in a range of career development activities. At the conclusion of the internship, all students will prepare a final project for presentation at a formal convening attended by Seattle Children's staff and leaders.

Requirements

• Must be at least 18 years of age.
• Rising senior or recent graduate from local college or technical school.
• Strong desire to engage with Seattle Children's employees, patients and families, and the community.
• Strong desire to participate in mission-driven work that fosters equitable outcomes and addresses disparities.
• Customer service experience, including hospitality, guest services, or concierge experience.
• Experience with data collection, analysis, graphs, and statistics.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Strong written and verbal communication skills.
• Strong interpersonal skills and the ability to work with staff, managers, physicians, and administrators.
• Able to effectively problem-solve and handle moderately to highly complex problems/issues in standard or emergent situations.
• Able to work with a diverse group of people in a fast-paced environment.
• Able to remain highly organized, work independently, and prioritize work from multiple sources.
• Able to participate as part of a team.
• Able to quickly learn and utilize computer applications.
• Able to work within deadlines and resource constraints.
• Able to maintain confidentiality and use discretion.

Responsibilities

• Provide program and project management support, including process improvement, data collection, and analysis on various topics related to patient and family experience and service excellence.
• Organize donation drives, assisting with inventory management, and front desk coverage tasks.
• Participate in shadowing opportunities with the Support Team and Spiritual Care.
• Support development of key deliverables such as creating dashboards to track how families utilize FRC programs.
• Support administrative tasks and operations within the Insight and Design and Volunteer Services teams.
• Prepare a final project for presentation at the end of the internship period.
• With manager support, develop internship learning goals and establish regular check-ins to discuss progress and identify learning opportunities.

Benefits

• Medical, dental, and vision plans.
• 403(b) retirement plan.
• Life insurance.
• Paid time off.
• Tuition reimbursement.

What This Job Offers

• Career Level: Intern
• Industry: Hospitals
• Education Level: Bachelor's degree