Summer Internship - Member Solutions Center Operations

Chartway Federal Credit Union • Virginia Beach, VA

41d

About The Position

Ready to launch your career this summer? Looking for a paid internship that goes beyond coffee runs and gives you real-world experience, professional growth, and the chance to make an impact? Join Chartway Credit Union’s Summer Internship Program! As a Chartway intern, you will do more than learn—you will contribute to a mission that matters. For over 50 years, we have proudly served our members and are consistently recognized for our financial strength, our commitment to helping members thrive financially, and our charitable efforts through our Chartway Promise Foundation. Now, we are inviting you to be part of that legacy. Why Chartway? Work on meaningful projects that make a difference. Connect with industry leaders and mentors. Gain exposure through executive presentations, lunch-and-learns, and team-building events. Participate in a Volunteer Day and help make an impact in your community. Wrap up your experience with a Capstone presentation to senior leadership. Your Role: Member Solutions Center Operations Intern The Member Solutions Center Operations Intern will support in understanding the current call center workflow and member experience. Analyze call data and member feedback to identify common issues and bottlenecks. Benchmark best practices from peer credit unions and financial institutions. Develop a list of practical recommendations to improve the efficiency, tone, and member satisfaction in call interactions. Present findings and recommendations to the leadership team and during their CapStone presentation. The intended take aways are as follows: Professional communication, Data analysis, and reporting Research and benchmarking Member experience strategy, and Presentation skills. This is your chance to solve real challenges, innovate, and leave your mark. Internship Opportunities We are hosting 16 full-time summer interns in exciting fields like: Information Security Application Technology Marketing Communications Project Management Information Technology Data Science Legal Data Operations Member Solutions Center – Call Center Data Engineering Finance Lending Don’t wait—your future starts now! Apply today and take the first step toward an unforgettable summer experience. Please include your resume and a cover letter or short paragraph telling us which internship(s) excite you most and why you would be a great fit for our team. Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer. If a reasonable accommodation is needed for the job interview process, please contact our Talent Acquisition Team at 1-877-319-4818 extension 74862 or email us at [email protected].

Responsibilities

• Support in understanding the current call center workflow and member experience.
• Analyze call data and member feedback to identify common issues and bottlenecks.
• Benchmark best practices from peer credit unions and financial institutions.
• Develop a list of practical recommendations to improve the efficiency, tone, and member satisfaction in call interactions.
• Present findings and recommendations to the leadership team and during their CapStone presentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees