Summer Intern, UX Research (AXS)
About The Position
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Job Summary: AXS is looking for a motivated and curious UX Research Intern to join our team as a summer intern. In this role, you’ll gain hands-on experience supporting research across our B2C fan experience on axs.com along with our B2B client-facing tools which help Ticketing Managers create and manage events, Marketers promote them, and venue, concert, and sports partners access reporting and insights. At AXS, UX research is a collaborative effort between Product Designers and User Researchers. As an intern, you’ll work closely with experienced researchers and designers, learning how research informs product decisions and improves the user experience for our clients. This internship is designed to give you exposure to real-world research projects, mentorship from experienced professionals, and opportunities to develop practical skills in planning, conducting, and communicating research.
Requirements
- Currently pursuing a degree in Human–Computer Interaction (HCI), Psychology, Sociology, Human Factors, Design, or a related field.
- Coursework or academic experience in user research, research methods, or design thinking.
- Interest in both qualitative and quantitative research methods.
- Strong curiosity about how people use digital products.
- Comfort organizing information and identifying patterns in data.
- Strong written and verbal communication skills.
- A collaborative mindset and eagerness to learn.
- The internship requires a minimum of 24 hours per week during the Summer.
Nice To Haves
- Passion for live events, music, sports, or entertainment is a plus!
Responsibilities
- Support UX research projects that inform improvements to AXS B2C and B2B products.
- Assist in planning and conducting qualitative research (e.g., interviews, usability tests).
- Help prepare study materials such as discussion guides, surveys, and test plans.
- Observe and help moderate research sessions.
- Take notes and assist with organizing research findings.
- Help analyze data and identify key themes and insights.
- Contribute to reports, presentations, and research summaries shared with Product and Design teams.
- Learn how research connects to product strategy, analytics, and client needs.
- Gain exposure to client personas such as Ticketing Managers, Marketers, and Promoters — and understand the “jobs to be done” for each.
- Learn to use a variety of research and collaboration tools (e.g., Google Suite, Excel, user testing platforms like Lyssna, and AI-powered tools such as ChatGPT Enterprise and Dovetail).
- Throughout the internship, you’ll develop an understanding of how research supports product decisions and how teams represent the “voice of the customer.”
Benefits
- Hands-on experience working on real product research projects.
- Mentorship from experienced UX Researchers and Product Designers.
- Exposure to research tools, processes, and best practices used in industry.
- Experience presenting findings to cross-functional teams.
- A stronger portfolio with research artifacts (where appropriate).
- A deeper understanding of how research drives product strategy in a fast-paced environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Intern
