Summer Intern - User Experience Research (Omaha, NE)

First National Bank Of Omaha • Omaha, NE

125d

About The Position

Join First National Bank of Omaha's strategic initiative to capture and integrate frontline employee insights in our product development process. This role offers a unique opportunity to leverage direct customer interactions to identify hidden pain points and drive innovation opportunities. The Employee Experience Integration Project aims to establish structured methods for gathering valuable feedback from frontline employees, synthesizing findings into actionable insights, and creating sustainable channels for ongoing employee-driven innovation.

Requirements

• Current enrollment in undergraduate or graduate program in business, design, psychology, or related field
• Strong interpersonal and communication skills
• Basic understanding of research methods and data analysis
• Excellent organizational abilities and attention to detail
• Interest in financial services and customer experience
• Ability to work collaboratively in cross-functional teams

Responsibilities

• Assist in developing research methodologies to gather employee feedback
• Coordinate and participate in targeted research activities with frontline staff
• Document and organize collected insights and recommendations
• Support the analysis and synthesis of research findings
• Create frameworks for sustainable employee-driven innovation channels
• Contribute presentations and documentation of project outcomes

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree