Summer Intern, Process Improvement
About The Position
About the Internship The Resource Management & Planning Department is looking for an intern to join their Process Improvement team! The Chief Security Office (CSO) is a pivotal division within the Port Authority, tasked with ensuring the safety and security of the Port Authority's assets, including its customers, employees, and critical infrastructure. CSO is structured into several specialized units including Resource Management and Planning (RMP), each focusing on different aspects of security and operational management. RMP supports all departments under CSO. It assists in vital administrative functions such as contract administration, data analytics for crime and financial statistics, process improvement initiatives (e.g. automation), purchasing equipment, and managing requests for office space and vehicles. RMP is essential in ensuring that each unit has the resources and tools required for efficient operation.
Requirements
- Enrollment at a college or university at the time of the internship
- Major in Criminal Justice, Emergency Management, Public Administration, Business, or a related discipline
- Ability to handle sensitive information with discretion and integrity
Nice To Haves
- Interest in Public Safety career field and working closely with security professionals
- Experience and interest in one or more of the following areas: process improvement (e.g. Lean), Design Thinking, and/or change management
- Creative thinking and openness to learning new technologies and methodologies
- Familiarity with data visualization tools (e.g. Tableau and Power BI)
- Familiarity with PowerAutomate, RPA, or similar tools
Responsibilities
- Support the identification, development, implementation, and tracking of continuous improvement initiatives across the Chief Security Office
- Collect, analyze, and present data related to continuous improvement in CSO
- Develop resources and training to share continuous improvement methodologies
- Prepare reports and presentations based on findings from data analyses, customer surveys and/or stakeholder workshops
- Collaborate with different CSO units to understand their needs and integrate digital solutions into their workflows
- Develop and implement digitization and automation solutions to streamline operations, reduce manual workload, and enhance efficiency
Benefits
- Ability to opt in to the New York State and Local Retirement System
- Access to Employee Business Resource Groups
- Facility Tours
- Career Panels
- Social/Networking Events
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
