Summer Intern (Information Technology)

ALOHA PACIFIC FEDERAL CREDIT UNION•Honolulu, HI

About The Position

An internship designed to provide on-the-job training and experience to college students. Engages in various work assignments, projects, and activities of varying complexity, structured to enable the intern to gain the necessary knowledge, skills and abilities needed to perform at an entry to mid-entry level position. Receives training and mentorship in planning and carrying out activities and assignments.

Requirements

Organized
Professionalism
Customer focus
Confidentiality
Excellent written and verbal communication skills
Self-directed and able to work independently without supervision
Energetic and eager to tackle new projects and ideas
Attention to detail
High school graduate or equivalent; must be enrolled in an accredited university/college program to receive credit
3rd or 4th year college student
Proficient computer skills including Microsoft Office Suite (Word, PowerPoint, and Excel)
Credit must be in good standing.
Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Responsibilities

Provide technical support to staff on hardware, software, and network related issues
Install, configure, and troubleshoot computer systems, hardware, and software
Monitor infrastructure performance and utilization and troubleshoot any issues
Follow established procedures and processes for systems and hardware maintenance
Update, maintain, or recycle documentation, runbooks, and standards
Research solutions for projects and daily operations
Understands the overall concept of APFCU, including the brand, members, product goals and all other aspects of service.
Rotates through our divisions of responsibilities and provides ideas to grow and improve the business.
As appropriate to the position and as specified by unit management, accepts designated, business-focus projects to research, propose ideas and solutions, and present final project during the internship.
Engages with members and employees and provides service.
Provides suggestions to management for improving customer service and internal processes.
Learns and becomes proficient on internal software systems.
Performs miscellaneous job-related duties as assigned.
Completes all regulatory compliances as assigned.