Summer Intern, E-ZPass Data Analytics

Port Authority of NY & NJ • New York, NY

13d • $18 - $30 • Hybrid

About The Position

About the internship E-ZPass Customer Service is looking for a Data Analyst intern to join their team! The E-ZPass Customer Service team works closely with customers and non-revenue account holders who use Port Authority bridges and tunnels. Our team’s mission is to ensure that customers have a positive experience when contacting us. The team works to successfully resolve any outstanding issues that may occur with E-ZPass accounts and Toll Bills.

Requirements

• Enrollment at a college or university at the time of the internship
• Major in Business Administration, Computer Sciences, Information Systems, Data Science, Operations Research, or related field.
• Beginner to intermediate SQL skills

Nice To Haves

• Proficient in technology and basic Microsoft Office platforms
• Working knowledge of databases
• Some knowledge of Microsoft Power Automate and Powe Apps
• Excellent analytical and research skills
• Familiarity with metrics and KPIs is a plus
• Excellent written and oral communication skills
• Excellent Microsoft Excel skills

Responsibilities

• Complete ad-hoc data analysis tasks ranging from: gathering, cleaning, and validating data outputs using Excel and Oracle SQL.
• Create Power BI visuals after gathering stakeholders’ requirements.
• Maintain and improve existing Microsoft Power Automate workflows.
• Automate workflows using Microsoft Power Automate or python.
• Maintain and improve existing team’s financial model
• Create various new data collection processes

Benefits

• Ability to opt in to the New York State and Local Retirement System
• Access to Employee Business Resource Groups
• Facility Tours
• Career Panels
• Social/Networking Events

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees