Summer Intern, Continuous Improvement

The Port Authority of NY & NJ•New York, NY

23d•$18 - $30•Hybrid

About The Position

The Office of Continuous Improvement is looking for interns to join their team! Our mission is to drive performance at the Port Authority through continuous improvement with departments across the agency to dramatically improve processes and meet internal and external customer expectations. The department's priorities include working with stakeholders to identify and implement process improvements, thereby enhancing the customer experience, building a culture that fosters innovation, collaboration and accountability, and institutionalizing a continuous improvement mindset and practices. This internship will provide the opportunity to get involved with departments across the agency, work cross-functionally, and get exposure to working with collaborative teams and facilitating conversations with diverse groups of stakeholders. It will also stretch data analytic skills and will enable you to be at the forefront of novel technologies and innovations the Port Authority is seeking to implement.

Requirements

Enrollment at a college or university at the time of the internship
Major in Industrial Engineering, Business Administration, Data Analytics, or related discipline
Experience with Microsoft apps such as Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, etc.

Nice To Haves

Interest in: contributing to the success of the New York and New Jersey region; public service; and/or transportation
Willingness to learn
Self-starter with excellent communication, analytical, technical, and written/oral communications skills
Ability to collect, analyze, and visualize data using Excel, Power BI, or similar programs
Familiarity with workflow or process automation tools such as Power Automate
Experience and interest in one or more of the following areas: Process improvement (e.g., Agile, Lean, Scrum) Change management Data analytics Design thinking / user experience Generative AI

Responsibilities

Support the identification, development, implementation, and tracking of continuous improvement initiatives across multiple Port Authority departments and facilities
Past intern projects have included: design and implementation of customer experience surveys, data dashboard development, and facilitating strategy development sessions
Support and co-lead workshop sessions with project teams to gather feedback, understand root causes within the data, and solicit project solution ideas
Collect, analyze, and present data related to continuous improvement, generative AI, and customer experience initiatives
Develop resources and training materials to share continuous improvement methodologies with employees
Prepare reports or presentation based on findings from data analyses, customer surveys, and/or stakeholder workshops.