Summer Intern, Content & Data Development

Port Authority of New York & New Jersey • New York, NY

422d • $36,670 - $61,506

About The Position

This internship focuses on enhancing customer experience storytelling to drive operational change and improve customer interactions across facilities. The intern will work under the General Manager of Customer Experience, gaining insights into customer management protocols and initiatives while leading the launch of a new CX reporting series. The role emphasizes editorial and data visualization skills to effectively present CX analyses to leadership.

Requirements

• Enrollment at a college/university through Summer 2025 and into the Fall 2025 semester
• Graduate-level student
• Major in Communications, Journalism, Marketing, or a related field

Nice To Haves

• Experience with customer-facing roles
• Experience leading projects and presenting status updates
• Experience with data analysis and visualization (Excel, Power BI, Tableau)
• Exceptional written and verbal communication skills
• Developing/editing content, writing news articles, and delivering presentations
• Experience with document design/layout
• Collaborative and proactive approach
• Initiative to propose, develop, and own projects
• Ability to manage and prioritize multiple projects simultaneously
• Interest in leveraging transportation customer experience to drive improvements

Responsibilities

• Support content plan and format for the relaunch of our online department information resource.
• Lead a new department-specific customer experience reporting initiative that highlights the amazing people working at our facilities.
• Provide editorial development to create an eye-catching, informative, well-written, and engaging resource for an audience that may not otherwise consider CX within their work approach.
• Deliver editorial and technical support in improving CX data dashboard portfolio for executives and facility management.
• Review our team's existing dashboard portfolio and support the ongoing development of data presentation, analysis and insights from multiple customer experience information sources.
• Refine a polished, branded look and feel for our document deliverable portfolio that defines our group while aligning with agency design standards.
• Coordinate with facility management to research and draft/issue responses to customer inquiries received via multiple channels.

Benefits

• Hourly rate range of $17.63 to $29.57
• Ability to opt in to the New York State and Local Retirement System
• Access to Employee Business Resource Groups
• Facility Tours
• Career Panels
• Social/Networking Events

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Industry: Support Activities for Transportation
• Education Level: No Education Listed