Summer Intern - Child Support - Southern Region - Service of Process - Taunton location

Commonwealth of Massachusetts • Taunton, MA

30d

About The Position

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent
The mission of the Department of Revenue’s Child Support Services Division is to enhance the well-being of children by partnering with parents and caregivers to meet the financial needs of the family. Effective child support services are an essential part of the larger effort by the Commonwealth and the federal government to promote families' economic self-sufficiency.
DOR/CSS’s core functions are to establish parentage, and establish, enforce and modify child support and health insurance orders. Much of our success depends on collaborations with a wide variety of state agencies and private entities.
The intern will be providing customer service support and general administrative support, primarily to the service of process team.

Nice To Haves

• Familiarity with remote work technology
• Customer Service experience
• Ability to handle confidential information

Responsibilities

• Assisting members of the general public with basic case inquiries via phone, email, or in-person
• Directing customers to appropriate resources and staff members
• Providing information about case status and next steps in the child support process
• Performing routine administrative tasks including copying, mailing, and assembling document packets
• Organizing and maintaining case files and documentation
• Working directly with attorneys to confirm proper service of legal documents
• Assisting with the preparation and review of service documentation
• Tracking service completion and updating case records
• Coordinating with constables and sheriff's offices to facilitate document service
• Managing the flow of service documents requiring amendments or corrections
• Maintaining communications with process servers

Benefits

• Comprehensive Benefits
• When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed