Summer Intern - Child Support - Southern Region - Case Management - Taunton location

Commonwealth of Massachusetts•Taunton, MA

26d

About The Position

Agency Overview The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent Bureau/Division Overview The mission of the Department of Revenue’s Child Support Services Division is to enhance the well-being of children by partnering with parents and caregivers to meet the financial needs of the family. Effective child support services are an essential part of the larger effort by the Commonwealth and the federal government to promote families' economic self-sufficiency. DOR/CSS’s core functions are to establish parentage, and establish, enforce and modify child support and health insurance orders. Much of our success depends on collaborations with a wide variety of state agencies and private entities. Position Summary The intern will be providing customer service support and general administrative support, primarily to the case management and Regional Support Team (RST) teams. Project Exposure and Learning Opportunities - throughout the internship, the intern will have opportunities to: Learn about child support enforcement procedures and legal frameworks Gain exposure to multi-team coordination in a government agency setting Attend team meetings and training sessions to understand agency operations Work on special projects that may include statistical tracking, customer service enhancements, and field office operations

Nice To Haves

Familiarity with remote work technology
Customer Service experience
Ability to handle confidential information

Responsibilities

Assisting members of the general public with basic case inquiries via phone, email, or in-person
Directing customers to appropriate resources and staff members
Providing information about case status and next steps in the child support process
Performing routine administrative tasks including copying, mailing, and assembling document packets
Organizing and maintaining case files and documentation
Working directly with the Case Management Team on day-to-day office operations
Assisting with case file preparation and organization
Providing administrative support to the Regional Support Team
Assisting with special projects as assigned