Summer Hospitality Internship Program

Great Wolf Resorts • Williamsburg, VA

273d • $18

About The Position

The Great Wolf Summer Hospitality Internship is a 10-week program that provides college students with meaningful experience that compliments their current coursework. Through an experiential and structured approach to learning, interns will gain real-life experience in the hospitality and entertainment industry. The program will include a job shadow week to provide exposure and learning of other disciplines across the brand. At the end of the program, participants will also complete a term project and present to the lodge leadership team. Upon successful completion of program, interns will be considered for future internships, full-time positions and/or Great Wolf's Management Development Program (MDP). The 10-week program will include: 10-weeks in a frontline position in disciplines such as: Guest Services, Housekeeping, Retail & Attractions, or Food & Beverage, 1 job-shadow week to experience different disciplines not included in the rotation as well as exposure to HR, Sales and Aquatics disciplines, A meaningful project to execute and present to the lodge leadership team at the conclusion of the program, On-the job, self-paced and classroom style learning for your assigned discipline (no prior experience required!), Opportunity to network with program participants within your lodge and across the company, Professional development and targeted growth opportunities in hotel/resort operations, leadership experience and business acumen.

Requirements

• High School diploma or equivalent
• Current enrollment in an Associate's degree or Bachelor's degree program
• Available to complete at minimum a 10-week program (May to August)
• A cumulative 3.0 GPA minimum
• Experience utilizing basic math skills with ability to add, subtract multiply and divide
• Excellent written and verbal communication skills
• Ability to read, write, and interpret instructional documents such as reports and procedure manuals
• Ability to work a flexible schedule based on department and store/company needs
• Schedules will include working evenings, weekends and holidays
• Must have unrestricted work authorization in the US
• No housing or relocation will be provided

Nice To Haves

• Passion for service
• Intellectual curiosity, positive attitude, self-motivation, and curiosity about developing a modern family vacation business
• Pursuing a Bachelor's degree in hospitality, business or a related field

Responsibilities

• Handles the day-to-day responsibilities of key frontline roles such as Front Desk Agent, Room Attendant, F&B Attendant, Server, Retail & Attractions Attendant, Entertainment Ambassador etc.
• Complete assigned project and present to lodge leadership team
• Participates in a professional development series to develop both soft and technical skills
• Maintains a work area that adheres to the highest standards of cleanliness, presentation and service
• Enhances the guest experience through providing exceptional customer service
• Adheres to daily operating and safety procedures
• Regular, dependable attendance and punctuality

Benefits

• Pay: $18 per hour
• Opportunity to network with program participants within your lodge and across the company
• Professional development and targeted growth opportunities in hotel/resort operations, leadership experience and business acumen

What This Job Offers

• Career Level: Intern
• Industry: Accommodation
• Education Level: Associate degree