Summer Camp Operations Support - Site Lead - Seasonal

KID Museum•Bethesda, MD

2d•$19 - $20•Onsite

About The Position

KID Museum is a national leader in hands-on, future-ready learning. We advance teaching and learning through an equity-centered model grounded in the way kids learn best: by doing. Our work blends experiential STEM, invention, design, and real-world problem solving to equip young people with both the technical skills and human skills they need to thrive in a rapidly changing world. With a focus on engaging populations traditionally underrepresented in STEM, our programs expand access, build economic opportunity, and help diversify the future talent pipeline. Our vision is to be the standard of excellence and a model for how to expand access at scale. At the heart of KID is our headquarters and place-based experience in Bethesda, Maryland, which serves as our innovation hub. What begins there is scaled into schools, districts, and communities through curriculum, educator training, and partnership-based programs. This “local spark, national impact” approach allows us to reach more kids without losing the quality, values, or rigor that define our work. For more information, visit www.kid-museum.org . Position Overview KID Museum is seeking an experienced, organized, and people-centered individual to join our Summer Camp Operations Team as Site Lead. In this leadership role, you will work closely with the Museum’s Visitor Services, Operations, and Education teams to ensure the smooth daily execution of maker-based Summer Day Camps serving children ages 7–14 at KID Museum’s two Bethesda locations: 3 Bethesda Metro Center and Davis Library. Summer Camp programming runs for 8 weeks across a 9-week period, from June 22 through August 21. The Summer Camp Operations Support – Site Lead plays a key leadership role in overseeing daily on-site camp operations and serving as the primary operational point of contact at their assigned site. This role balances frontline camper and family engagement with behind-the-scenes coordination, troubleshooting, and staff support to ensure a safe, welcoming, and well-run camp experience. The Site Lead supports the administration of camp logistics, supervises Operations Support staff and/or interns as assigned, and escalates issues appropriately while exercising sound judgment and initiative. Successful candidates will bring strong customer service skills, operational leadership experience, and the ability to manage multiple priorities in a fast-paced environment. Candidates are expected to work a minimum of 8 weeks of Summer Camp. Preference will be given to candidates who can work the full 9-week period. Schedule: Monday–Friday, 8:15 a.m.–4:15 p.m. (8-hour shifts with a half-hour lunch break)

Requirements

Demonstrated experience in operations, site coordination, visitor services, or program administration—preferably in a nonprofit, education, museum, or youth-serving environment.
Strong leadership and interpersonal skills, with the ability to supervise, guide, and support others.
Excellent verbal and written communication skills; ability to communicate effectively with children, parents/caregivers, staff, and community members.
Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
Sound judgment, initiative, and resourcefulness in addressing challenges as they arise.
Flexibility and adaptability in a dynamic, fast-paced camp environment.
Proficiency in Microsoft Office and Google Workspace.

Nice To Haves

Familiarity with CRM systems preferred but not required.

Responsibilities

Serve as the primary on-site Operations lead during daily Summer Camp programming.
Oversee day-to-day camp logistics, ensuring smooth transitions and effective supervision during drop-off, pick-up, lunch, and activity changes.
Act as the first point of contact for operational issues, parent/caregiver concerns, and facility-related needs, escalating when appropriate.
Ensure Museum policies, safety procedures, and camp protocols are consistently followed by campers, families, and staff.
Support and coordinate with educators to ensure classrooms and shared spaces are set up, cleaned, and ready for daily programming.
Provide guidance and real-time support to Operations Support staff, interns, or volunteers assigned to the site.
Model excellent customer service, professionalism, and problem-solving for seasonal staff.
Communicate clearly and professionally with parents/caregivers regarding daily logistics, questions, or concerns.
Foster a welcoming, organized, and calm environment for campers and families.
Manage phone and email inquiries related to camp operations at the site level.
Perform and oversee general administrative tasks including data entry, attendance tracking, documentation, and filing.
Successfully complete other duties as assigned in support of Summer Camp operations.