Summer Associate Internship (Mortgage Reporting Specialist)

Navy Federal Credit Union • Vienna, VA

125d

About The Position

The summer associate will support the management of mortgage loan portfolios sold to investors by assisting with key functions including remittance, reporting, and reconciliation. This role involves helping ensure the timely and accurate transfer of funds to investors, supporting the preparation and submission of loan-level and summary reports, and verifying and aligning loan data and financial transactions. The intern will gain exposure to servicing guidelines established by Government-Sponsored Enterprises (GSEs) such as Ginnie Mae (GNMA), Freddie Mac (FHLMC), and Fannie Mae (FNMA), as well as Private Investors. Under supervision, the summer associate will contribute to the accurate and timely execution of investor deliverables while learning the operational and regulatory aspects of mortgage servicing. The summer associate will support a key initiative focused on optimizing the GNMA Pools Adjustments report process. This report is critical for reconciling variances between Navy Federal and Ginnie Mae by adjusting 'Other Amounts' in the Mortgage Servicing System (Director 7) for GNMA pools. Currently, over four hundred pools are manually adjusted by analysts, making the process time-intensive and ripe for improvement.

Requirements

• Currently pursuing a bachelor's degree in a related field.
• Experience with operational research, analysis, and process improvement.
• Experience using data and analytic tools such as Excel, Power BI, or Tableau.
• Good communication and presentation skills.
• Comfort with organizational design, data gathering and analysis, and telling stories.
• Ability to work independently and think outside of the box.
• Strong strategic, operational, and analytical thinking skills.
• Basic knowledge of financial services/payments is a plus.

Responsibilities

• Collaborate with analysts to identify workflow pain points and bottlenecks.
• Gather and analyze data to support process improvement recommendations.
• Review and document the current workflow to identify opportunities for automation and efficiency gains.
• Assist with daily and monthly reconciliations of loan data and financial records to ensure accurate reporting and remittances.
• Help review loan activity to identify and resolve discrepancies, such as rejected loans or default-related transactions.
• Support the preparation of investor reports and updates in systems like the Mortgage Servicing System (Director 7) and GNMA's Reporting and Feedback System (RFS).
• Contribute to audit preparation by gathering documentation and assisting with compliance reporting for GSEs and private investors.
• Participate in monthly reporting tasks and help update models, summaries, and journal entries.
• Assist with system updates and process improvements related to investor initiatives.
• Collaborate with internal teams and respond to basic inquiries from investors.
• Take part in team projects and meetings to support business goals.
• Perform other tasks and special assignments as needed.

Benefits

• Gain firsthand experience in financial operations, process optimization, and cross-functional collaboration within a dynamic team environment.

What This Job Offers

• Career Level: Intern
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree