Summer Associate Internship (Digital Strategist)

Navy Federal Credit Union • Vienna, VA

116d

About The Position

The Digital department leads technology experiences at Navy Federal including our mobile application, website, and the core service management system used by frontline employees in call centers and branch locations. The digital platforms serve over 12+ million members and team members, as well as support close to 3 billion digital sessions in a year. Within this larger department, the Digital Strategy team is a small and mighty group of Business Systems Analysts, Program Managers, and Technical Program Managers focused on orchestrating the Digital portfolio of work across internal teams and the enterprise. We drive strategic roadmaps, develop and facilitate planning events, champion Agile best practices across internal silos, research and balance new product and feature ideas submitted from across the credit union, develop strategies and recommendations for executives, and articulate the vision for selected strategies across the credit union. We help Digital make data-driven investment decisions around balancing a nimble technology-based member experience today with a runway for massive multi-year strategies that will help Navy Federal advance beyond legacy systems and practices to become even more scalable, adaptable, and member centric as it continues the rapid growth it has seen in recent years.

Requirements

• Currently pursuing a degree from an accredited college or university with an anticipated graduation date of December 2026 or later.
• Currently pursuing a graduate degree in Business Administration, Management Information Systems, or other related degree.
• Research, analysis, and data manipulation experience.
• Strategic framework reference, creation, and application experience.
• Communication and presentation skills.
• Comfort with telling stories with data.

Nice To Haves

• Technology strategy, development, or product management experience or coursework.
• Working knowledge of Agile or DevSecOps development practices.

Responsibilities

• Assess the competitive landscape and emerging financial technology players to identify best practices, shifting trends, and areas of opportunity.
• Analyze portfolio metrics to understand, predict and identify opportunities to influence prioritization of the Digital Portfolio.
• Develop recommendations for strategic initiatives or program changes to products the organization could/should pursue based on findings, support recommendations with data and empirical evidence, and develop a roadmap or action plan as applicable.
• Develop and present proposal on findings from analysis and research to management up to and including senior executives.

What This Job Offers

• Career Level: Intern
• Industry: Credit Intermediation and Related Activities
• Education Level: Master's degree