Summer Associate Internship (Digital Payments - Operations Analyst)

Navy Federal Credit Union • Vienna, VA

114d

About The Position

Digital Payments is a division of the Savings & Membership Department with a focus on providing personalized, scalable, and secure Money Movement experiences that enable Navy Federal to continuously exceed members' evolving payment expectations. Our objective is to create integrated payment experiences, improving the speed and transparency of members' money movement. To enable payment innovation, we work horizontally across the organization and form strategic (third-party) partnerships; ensuring Navy Federal remains top-of-wallet and top-of-mind for members' payment needs. Today, Digital Payments currently provide money movement capabilities via ACH, wires, Western unions, and cashier’s checks. Strategically, we are driving towards providing additional enhanced faster payments to meet the needs of our members. Fast payments are payments in which the transmission of the payment message and the availability of final funds to the payee occur in real-time, or near real-time. Digital Payments implemented real-time payment capabilities in 2023, via the RTP network (Receive, Corporate Send, Request for Payment) and FedNow in 2024. In addition to these new real-time capabilities, Digital Payments will also be providing support for Zelle, Web Bill Pay, and internal transfer operations. The Summer Associate will work in a flexible hybrid manner. This role will be a member of the Digital Payments Operations group but with strong connections and synergies with the Product Strategy team and Business Operations Analysis team.

Requirements

• Currently pursuing a degree from an accredited college or university.
• Anticipated graduation date of December 2026 or later.

Nice To Haves

• Strong analytical skills.
• Ability to connect strategy and operations.

Responsibilities

• Analyzing historical data, implementation schedules, and industry benchmarks and trends to identify and recommend optimal operational support structures across all operational capabilities.
• Working closely with both operational areas and product strategy to understand current and future processes and support needs for a streamlined effective operational structure.
• Evaluating a faster payments landscape, optimizing workforce forecasts, and integrating support capabilities (e.g., reporting, quality assurance, audits, risk).
• Bridging strategy and operations, connecting the details in the data to the bigger picture business trends to identify data-driven recommendations.

Benefits

• Flexible hybrid work environment.
• 12-week internship program with impactful projects.

What This Job Offers

• Career Level: Intern
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees