Summer '26 Intern - IT Support

Welltower, Inc•Dallas, TX

51d

About The Position

Welltower, now the world's largest real estate company by market capitalization, is growing at an exciting pace! We're transforming how the world thinks about senior living and wellness-focused real estate-creating vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious-guided by our mantra: The only easy day was yesterday. Meaningful Work Alongside Meaningful Relationships Our interns don't get side projects-they're immersed in high-priority work from day one. You'll collaborate directly with our teams to evaluate opportunities, design innovative solutions, and help deliver long-term value. With direct access to senior leadership, hands-on experience across our platform, and a culture that prizes ambition and curiosity, you'll develop extraordinary skills in just ten weeks. If you're a bold, independent thinker who thrives on challenge, embraces complexity, and is excited by the opportunity to disrupt an industry through creativity, capital allocation, and compounding growth, Welltower is the place to launch your career. The IT Intern will work closely with the IT Infrastructure and Help Desk teams in a hands-on capacity. This role requires a basic understanding of personal computers, peripherals, and troubleshooting techniques, and offers exposure to automation, data, and reporting initiatives.

Requirements

Education: Currently pursuing a Bachelor's degree in Information Systems or a related field.
Experience: Prior internship experience in IT, Helpdesk, or a related field is preferred.
Technologies: HP desktops/laptops, Microsoft Windows 7/10, Microsoft Office (2013, 2016, O365), printers, multi-function devices, internet browsers, and Apple iOS.
Skills: Proficiency in SQL (experience with MySQL and SQL Server is a plus) and exposure to BI tools like Tableau.
Independent learning and a proactive approach to problem-solving.
Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.

Responsibilities

Provide first-response technical assistance to Welltower employees.
Diagnose, research, and resolve hardware and software issues.
Escalate unresolved issues to the appropriate IT teams.
Use Help Desk software to track, manage, and resolve tickets.
Assist with the installation and configuration of computers, monitors, printers, phones, and peripherals.
Collaborate with IT team members to learn and apply techniques in Robotic Process Automation (RPA).
Support IT staff in process improvement initiatives.
Contribute to Welltower's automation strategy by helping build innovative solutions.
Assist in developing reporting and analysis capabilities for less mature data sources.
Support the creation of ETL processes to extract data from internal and external systems using SQL and REST APIs.
Help model data within a centralized database to optimize for reporting and analysis.
Use business intelligence tools such as Tableau to create reports and conduct analysis.
Perform other duties as assigned.