Summer 2026 Intern Program: Customer Communications and Marketing
About The Position
As we help clear the path to a greener future, we need to ensure our people continue to power our progress. The world of energy is changing faster than ever! Our Gridtern Program provides current college students the ability to gain practical experience within the energy industry. Your summer will begin on Monday, June 15, 2026, and will be filled with meaningful work experiences, professional development, networking opportunities, community involvement, and most importantly, have fun! What You'll Do Our Customer Communications and Marketing team helps customers understand and engage with their energy services. As they create clear, timely, customer-first communications that make it easier for customers to manage their accounts, use digital tools, access programs and support, and make informed energy decisions - while delivering a seamless, digital-first experience across all channels. As a Gridtern, you will support the creation and editing of customer-facing communications, including emails, web content, and digital campaigns. In this role, you will help drive digital-first initiatives, such as email engagement, online self-service promotion, and customer education. By collaborating with cross-functional teams, you will help ensure a consistent, customer-first voice across channels and review customer journeys and communications to identify opportunities to improve clarity, accessibility, and ease of use. This role will also enable you to analyze basic performance metrics (open rates, clicks, engagement) and help drive insights to improve communications. You will be based in Waltham, MA working in a Hybrid format for the summer. You must reside within a commutable distance to the designated work location during this period.
Requirements
- Availability to start on the program start date, June 15, 2026, and work full-time (40 hours a week) for the duration of the summer
- Must be registered as a full-time student and continue your education full-time through the Fall 2026 semester
- Pursuing a Bachelor’s, or Master’s degree in Marketing, Marketing Communications, Digital Media or related majors
- Have accumulated 18 or more credits and be at least 18 years of age
- Possess work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (including CPT & OPT)
- Must reside within a commutable distance to the designated work location during this period.
- Must reside within our existing footprint, which includes Massachusetts, New York, New Jersey, Pennsylvania, Connecticut, New Hampshire, Maine, Rhode Island, and Vermont.
Responsibilities
- Support the creation and editing of customer-facing communications, including emails, web content, and digital campaigns.
- Drive digital-first initiatives, such as email engagement, online self-service promotion, and customer education.
- Collaborate with cross-functional teams to ensure a consistent, customer-first voice across channels.
- Review customer journeys and communications to identify opportunities to improve clarity, accessibility, and ease of use.
- Analyze basic performance metrics (open rates, clicks, engagement) and help drive insights to improve communications.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
