Summer 2026 Guest Experience (Paid) Intern

Country Music Foundation Inc • Nashville, TN

10d • Onsite

About The Position

The Guest Experience intern will consistently provide strong customer service and be able to make decisions and work well in a fast-paced environment. Candidates should have strong verbal/written communication and organizational skills. An open, friendly attitude and proactive work ethic are essential. The intern will assist Guest Experience management in functions relating to the daily operations of front-line staff.

Requirements

• Currently enrolled, credit-seeking, and/or degree-seeking undergraduate or graduate student
• PC proficient
• Knowledge of Word and Excel
• Flexible schedule including weekends during regular Museum hours of 9:00 a.m. - 5:00 p.m. CT
• Lift 25 lbs. or less

Nice To Haves

• Educational focus in tourism, hospitality, or organizational management
• Knowledge of the Nashville area and its music history

Responsibilities

• Work front line positions as needed: Front Greet, Box Office, Elevators, etc.
• Work in Box Offices selling tickets, packages, and memberships
• Work the Information Desk and help with group check-in, tickets, vouchers, etc.
• Attend and observe master schedule meetings and other departmental meetings
• Assist with special events and programs such as CMA Music Festival, Songwriter Sessions, Musician Spotlights, autograph signings, and other events in the Ford Theater
• Assist with CMA Theater events, including help with logistics and crowd management
• Work with daily, monthly, and event scheduling
• Assist with schedules for public and group tours of RCA Studio B and Hatch Show Print
• Shadow the Guest Experience management team during the hiring process
• Work with keeping staff documents updated
• Familiarize self with reports, scanners, and turbo
• Shadow the Reservations Department
• Perform various organizational tasks and projects

Benefits

• The hourly rate for this position is $15/hr. for students pursuing a bachelor's degree; $18/hr. for students pursuing a master's degree or higher
• Free 24/7 downtown parking or WeGo bus pass
• Complimentary admission to the Museum for yourself
• Two complimentary Museum admission passes for friends and family use
• Free guided tour of Hatch Show Print, Historic RCA Studio B, and the Museum’s galleries
• Discounts at Museum stores and restaurants
• Free or discounted entry to local venues including: National Museum of African American Music, the Opry, Ryman Auditorium, and more!
• Fun, friendly, and supportive learning environment

What This Job Offers

• Career Level: Intern
• Number of Employees: 251-500 employees