Suites Food & Beverage Director - PNC Park- Home of the Pittsburgh Pirates

Aramark•Pittsburgh, PA

25d•Onsite

About The Position

The Suites Food & Beverage Director leads all premium suite dining operations, ensuring an exceptional, high‑touch experience for suite holders and their guests. This role oversees service standards, staffing, consistency in food & beverage presentation, financial performance, and partner/vendor relationships. Success is defined by consistent service excellence, operational efficiency, and strong revenue growth across all suite offerings. We take a balanced approach to benefits. We designed our benefits to promote a culture of health and wellbeing. No one knows what you need better than you, so we provide you with the necessary tools to help you take care of your health, family, finances and future.Click here to learn more.

Requirements

3+ years of leadership experience in premium hospitality, stadium/arena suites, luxury hotel F&B, or high-volume catering.
Strong knowledge of food and beverage operations, menu planning, and service standards.
Proven ability to manage budgets, financial targets, and revenue strategies.
Excellent communication, leadership, and guest-relations skills.
Ability to work event-driven schedules, including nights, weekends, and holidays.

Nice To Haves

Experience in a sports venue, entertainment venue, or large-scale premium program.
Certification in alcohol service management (e.g., ServSafe, TIPS).
Background in luxury or VIP service environments.

Responsibilities

Establish and maintain premium service standards tailored to suite clientele.
Oversee all aspects of event-day service, ensuring accuracy, timeliness, and hospitality.
Build relationships with suite holders, addressing preferences, feedback, and special requests.
Ensure all suites are properly stocked, presented, and inspected before each event.
Direct daily operations for suite-level food and beverage, including pre-event planning, event execution, and post-event review.
Manage high‑touch service moments, including suite interactions, curated beverage recommendations, and discreet problem resolution.
Maintain strict quality control, inspecting every suite for cleanliness, product quality, and service readiness.
Coordinate with culinary and logistics teams to ensure seamless delivery.
Manage suite ordering system, including pre-order menus, day-of-event requests, and inventory controls.
Ensure compliance with health, safety, and alcohol service regulations.
Recruit, train, and mentor supervisors, attendants, and runners.
Develop a culture of professionalism, accountability, and guest-first service.
Model professional, polished behavior, setting expectations for attire, communication, and service etiquette.
Create staffing plans based on event schedules, suite occupancy, and service needs.
Conduct pre‑shift briefings to align the team on VIP guests, special events, menu highlights, and service priorities.
Develop a culture of accountability, ensuring staff consistently meet high-end service standards.
Evaluate performance and provide ongoing development, including advanced hospitality training and cross‑training opportunities.
Develop and manage suite F&B budgets, forecasts, and financial reporting.
Drive revenue through beverage menu development, upselling programs, and premium offerings.
Monitor food and labor costs, implementing controls to meet financial targets.
Analyze sales trends and guest behavior to optimize pricing and product mix.
Partner with culinary leadership on menu design, seasonal updates, and specialty offerings.
Work closely with the client premium services teams to support suite holder engagement.
Manage relationships with beverage partners, suppliers, and third-party vendors.
Collaborate with operations, security, and facilities teams to ensure smooth event flow.
Maintain accurate records for inventory, ordering, staffing, and financials.
Oversee suite technology platforms (ordering systems, POS, inventory tools).
Prepare post-event reports and operational improvement plans.