Suite Attendant

Msg Networks•New York, NY

2d•$11 - $11•Onsite

About The Position

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company's portfolio includes a collection of world-renowned venues - New York's Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre - that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com. During events, the Suite Attendant provides food & beverage service as well as overall hospitality to guests in Suites.  This individual also assists with general and event-related questions while exhibiting a warm, friendly and professional demeanor to build relationships that will enhance the guest experience.

Requirements

Previous Food & Beverage experience in a front of house role within a high-end restaurant, hotel or arena/stadium Suites environment.
Extensive Food & Beverage product knowledge.
Knowledge of Southern Nevada Health Food regulations and proper food handling certifications.
Must take and pass TAM (Techniques of Alcohol Management) Nevada training class and adhere to TEAM training guidelines.
Proven ability to listen, understand and communicate effectively and to follow written instructions with precision.
Passion for guest service and ability to prioritize multiple tasks in a fast-paced environment.
Experience using POS system.
Must be of legal age to serve alcohol
Ability to walk/stand for the duration of the shift
Ability to lift/carry up to 50 lbs.
Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

Responsibilities

Set up assigned suites prior to event, maintain cleanliness of space during event, and clean up suites at event conclusion; report any maintenance issues in a timely fashion.
Take accurate food and beverage orders, set up product upon delivery and prepare beverages as requested.
Maintain presence in suite during event and address any guest questions or concerns, escalating to Supervisor as needed.
Knowledge and execution utilizing suite POS technology
Handle credit card and suite billing transactions, ensuring charges are accurate and all billing instructions have been followed.
Ensure all disposables, beverages and F&B service equipment are up to par/functional both pre and post-event.
Position could be assigned to another area within Premium, as per Local 100 contract and call sheet order.
Address and guest questions or concerns, escalating to Supervisor as needed.

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