Suitability Principal

MassMutual•Springfield, MA

6h•$69,000 - $90,500•Hybrid

About The Position

As a Suitability Principal, you’ll be a trusted partner in reviewing and firm-accepting in‑force Account Maintenance submissions across Brokerage, Direct, Advisory, and Third‑Party Advisory accounts. You’ll also have opportunities to support Brokerage and Advisory Transfers of Assets and Money Movement requests, helping ensure Business Acceptance, Suitability, and Best Interest standards are met while maintaining a strong advisor and client experience. The Team MML Investors Services (MMLIS) Account maintenance department reviews and updates books and records for Direct business and reviews and processes all brokerage, National Financial Services (NFS) account maintenance items. The team reviews internal and external paperwork and provides exceptional customer service to the field while solving complex issues. We provide guidance and education to field reps on requirements and regulations regarding Account Maintenance and communicate frequently with National Financial Services and outside firms. The team also works closely with the Cashiering, Advisory, New Business and Trading teams within MMLIS. The Impact Conduct back-office review and firm-acceptance of new and existing Account Maintenance submissions for Brokerage, Direct, Advisory, and Third‑Party Advisory accounts, with opportunities to assist on Transfers of Assets and Money Movement requests as needed. Identifying root causes, recommending thoughtful solutions, and resolving matters independently when appropriate, while knowing when collaboration adds value. Supporting the implementation and ongoing management of operational and supervisory procedures that help the firm operate effectively and responsibly. Communicating clearly and professionally with registered representatives, agency personnel, and internal partners such as Compliance, Field Inspection, and Regional Supervisory Directors. Some reviews may involve specialized regulatory considerations, including Options trading and Municipal Securities. Partnering with registered representatives, Agency Supervisory Officers, and Regional Supervisory Directors to provide guidance on suitability considerations and supervisory guidelines. Proactively identifying trends and potential risks and sharing insights with leadership to support continuous improvement and risk mitigation. What to Expect as Part of MassMutual and the Team Regular meetings with the Elite Services team Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits #LI-DK1 #LI-REMOTE

Requirements

FINRA Series 7 & 24 required at time of application
2+ years of MMLIS experience and/or 3+ years of experience within the brokerage/advisory space
High School Diploma or equivalent
Principals working 100% remotely may be subject to on-site inspection by MML and/or regulators
Candidates residing within 50 miles of MassMutual office will be expected to work a Hybrid schedule of 3 days a week in the office

Nice To Haves

3+ years' experience conducting suitability reviews
FINRA Series 4 and 53
Superior customer service skills.
Excellent interpersonal skills; team player, self-motivated; patient demeanor; approachable style.
High aptitude for effective problem resolution.
Strong organizational and time management skills are essential
Ability to work in a fast paced, ever-changing environment.
High degree of ownership and sense of urgency.
College degree preferred with a concentration in business or finance.
Passion for embracing business process improvement opportunities.
High aptitude for effective problem resolution.
Must be able to think independently and tactfully challenge the opinions of others.

Responsibilities

Conduct back-office review and firm-acceptance of new and existing Account Maintenance submissions for Brokerage, Direct, Advisory, and Third‑Party Advisory accounts, with opportunities to assist on Transfers of Assets and Money Movement requests as needed.
Identifying root causes, recommending thoughtful solutions, and resolving matters independently when appropriate, while knowing when collaboration adds value.
Supporting the implementation and ongoing management of operational and supervisory procedures that help the firm operate effectively and responsibly.
Communicating clearly and professionally with registered representatives, agency personnel, and internal partners such as Compliance, Field Inspection, and Regional Supervisory Directors.
Partnering with registered representatives, Agency Supervisory Officers, and Regional Supervisory Directors to provide guidance on suitability considerations and supervisory guidelines.
Proactively identifying trends and potential risks and sharing insights with leadership to support continuous improvement and risk mitigation.

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