SUD Supervisor - 815 Residential Services

HealthRIGHT 360 • San Francisco, CA

9d

About The Position

The 815 Residential and Detox Program The program fully integrates substance use disorder and mental health services; beyond merely providing both services under the same roof or cross-training staff, it adopts a model of providing effective services to the targeted needs of individuals with co-occurring disorders. The program treats both problem types as primary and assists participants to recognize key reciprocal factors such as self-medicating strategies; physiological and psychological changes associated with long-term substance use; and the impact of street drugs on mental health symptoms. The SUD Supervisor II supervises and manages staff to ensure provision of quality client care and effective team performance in accordance with HealthRIGHT 360’s philosophy, goals, policies, mission, and vision. The SUD Supervisor II is primarily responsible for staff onboarding and training, staff supervision, as well as other daily activities essential to incorporating the agency’s mission and values as a part of our service delivery. The SUD Supervisor II is also responsible for overseeing client care as it relates to staff scheduling, outside agency relations, and other tasks as assigned by the Program Director and Manager.

Requirements

• High school diploma or equivalent required.
• Alcohol and Other Drug Counselor certification with CA approved certifying agency (CCAPP, CADTP, or CAADE).
• A minimum of 3 years of supervisory experience.
• Possess current First Aid and CPR certification or ability to obtain within 30 days of hire.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• People Management: Responsible for providing direct supervision, training, and guidance to the direct service staff assigned. Ensures all direct reports are in compliance with HR360 policies, procedures and position expectations and performance goals. Gives ongoing feedback and conducts formal performance evaluations in a timely manner. Conducts staff meetings as needed and ad hoc staff huddles at the start of each shift worked, delegates staff assignments during each shift. Identifies the direct reports strengths and weaknesses and strives to develop each direct report to their fullest potential. Delivers and arranges trainings and resources required for direct reports to perform their roles. Provides coaching, support, follow up, and performance management to direct reports to ensure productivity/client care expectations are met. Supports the director/manager in interviewing, selection, hiring and terminations for positions within program. Responsible for direct report performance management including, performance improvement plans, formal written warning notices. Supports the director/manager in terminations of direct reports as needed. Maintains open communication with the director/manager concerning employee matters/needs and seeks consultation when needed. Responsible for scheduling and facilitating team meetings as applicable to support client care and staff development.
• Treatment Oversight: Responsible for clinical and administrative oversight of all treatment services provided by direct reports within scope of practice. Responsible for ensuring that direct reports provide strengths based, trauma informed, harm reduction, and culturally attuned services. Responsible for ensuring that all treatment services are provided in an ethical and legal manner. Responsible for reviewing clinical documentation and providing co-signature as applicable. Responsible for all direct reports submitting documentation in accordance with program requirements and in compliance with all compliance and regulatory requirements and agency’s policies and procedures. This includes timeliness of documentation with progress notes being completed no later than the following business day, assessments, treatment plans, and discharges occurring on time. Responsible for identifying treatment oversight needs for the team and communicating the needs to the Manager. Assumes ownership for any crisis situation as it relates to service delivery and sees it through to completion. This may include consultation, direct service, crisis intervention, ensuring proper documentation, on-call duties, and LPS responsibilities as applicable. Facilitates and assists with client case conferences as applicable. Ensures that the team communicates and collaborates with all members of the behavioral health team including medical, mental health, psychiatry, substance abuse staff and others.
• Program Management: Responsible for ensuring that all treatment service plans and activities are executed in keeping with the organization’s values, mission, vision and strategy. Responsible for maintaining team productivity and contract utilization. In collaboration with management, develops and maintains good relations with contractors and other collaborators to ensure program continuation within assigned program. Responsible for ensuring compliance with all programmatic or project contractual requirements. Ensures all direct reports remain in compliance with policies and procedures as it relates to day-to-day program operations in collaboration with the Managers, QI and EHR staff. Responsible for direct reports and team performance. Team performance includes productivity, contract utilization, and the quality of services provided by the team. Consults and collaborates with the manager concerning client assignment and workload distribution across the team.
• Direct Service: Direct Service as necessary and within scope of practice, which may include crisis intervention, assessments, individual services, group services, case conferences, and treatment plans as assigned by the manager. Assumes ownership for any crisis situation as it relates to service delivery and sees it through to completion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees