Successful Families Promotora

Crisis Center of Tampa Bay-posted 2 days ago

Full-time • Entry Level

Tampa, FL

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The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Promotora is responsible for providing outreach and education services/support within the scope of a given project to successfully meet defined program outcomes. Required to have the ability to provide peer support and understand the cultural aspects of the populations served in East and South Hillsborough County. This position will require strong interpersonal skills and cultural competencies with the populations that the Successful Families program serves so as to be able to build relationships and provide effective peer supporting. The Promotora reports to the Successful Families & HIPPY Program Manager, and in their absence, the Director of Success 4 Kids & Families.

Responds to clients using agency, contract and program policies and procedures.
Advocates for services and resources for families
Assist and participate in research activities required for grant sourcing and proposals.
Involves staff and other stakeholders in the performance quality improvement (PQI) process and uses data to improve services and outcomes.
Receive and review referrals for case management programs and assess appropriateness of services.
Contact client families to offer and explain services: follow up with a home/community visit on a timely basis as required.
Participates in, coordinates, and/or attends community events as a representative of CCTB and the Successful Families Program.
Conducts outreach through community events, community-based agencies and organizations, involving and motivating Promotora(s) to participate in outreach activities as needed.
Take proactive steps to provide families with access to applicable community support services/resources. Establish a plan with the families to address client needs and provide coaching and guidance to ensure a successful outcome.
Monitor client progress: enhance or revise support plans as needed. Produce and maintain client reports in an accurate and timely manner according to CCTB standards. Submit reports for management review as needed.
Maintains documentation of program activities, and assists in tracking data related to classes, workshops, client/families and community members.
Assists Program Manager to ensure that grant goals and objectives are successfully met.
Develop a comprehensive understanding of all internal and community-based programs and services available to clients, maintain an awareness of changes in program/service offerings and requirements, and stay informed of new program and service offerings.
Manage caseloads, determine priorities based on risk and need of client/family, make decisions based on organizational procedures and sound judgement, recognize and act on reportable events, determine appropriate course of action in emergency or high-risk situations.
Performs other such duties as may be assigned by the Successful Families & HIPPY Program Manager, or Director of Success 4 Kids & Families.

High School Graduate or GED required.
Minimum one-year outreach experience working with community-based agencies.
Bilingual English/Spanish
Strong analytical ability and proficiency with applicable technologies and software utilization.
Strong Skills in family coaching, needs assessment, and ability to help families communicate and work together more effectively.
Knowledge of community resources.
Self-starter with ability to work effectively both independently and collaboratively.
Effective communication skills (verbal & written) in both English and Spanish.
Effective presentation skills to groups of varying sizes.
Skill in operating Windows based computer operating programs.
Ability to work independently.
Ability to establish and maintain effective working relationships with others.
Ability to problem solve.
Ability to organize and prioritize work.
Knowledge of and compliance with HIPAA regulations.
Have knowledge of and compliance with the policies and procedures of the Agency.
Team player who is passionate about the agency’s mission.
Committed to collaboration and partnership building.

Previous experience in a non-profit setting preferred.

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