SuccessFactors Admin & BSA

MetaOption•Sunnyvale, CA

5d•Hybrid

About The Position

Job Description: (Hybrid with 1-2 days Onsite) Looking for a hands-on SuccessFactors LMS Admin (IT-side BSA) who can handle LMS tickets, configure the system, build reports (PRD/Plateau), and improve processes. Not a ServiceNow or generic SAP role. This is a SuccessFactors LMS Admin + IT-side BSA (Hands-on role) 50% Production Support (tickets, debugging) 50% Configuration + Process Improvement (no heavy coding) Handle ~900 LMS tickets/year, Debug issues like: Curriculum issues + AICC content problems + Config vs integration issues And later Decide: Is this IT issue or business issue? (Not just closing tickets — analyzing patterns & reducing tickets) Will also be Configure LMS modules (NOT heavy customization) Building custom Reports (PRD, Plateau) (MUST) MUST HAVE SAP SuccessFactors (LMS module) ← NON-NEGOTIABLE Hands-on LMS configuration + admin (IT side) Experience handling: LMS tickets + Debugging issues (AICC, curriculum, config) PRD Reports Plateau Reporting Candidate with Minimum 6–7 years experience Needs someone who can jump in Day 1 and start fixing things Top Skills: SAP SuccessFactors support, LMS admin, configurations ; Experience with SuccessFactors modules beyond LMS (EC, PMGM, Onboarding, Platform). Experience with Jira/Confluence . Experience in heavily regulated industries (healthcare, biotech, finance, aerospace, government). SAP SuccessFactors Learning Certification.

Requirements

5+ years of deep, hands on experience administering SAP SuccessFactors Learning (LMS).
Proven background operating in audit driven or regulated environments (SOX, GxP, ISO, OSHA, or similar).
Advanced expertise in: o LMS security model (domains, roles, assignment profiles) o SCORM/xAPI/AICC content debugging and tracking o Learning history corrections and data governance
Strong troubleshooting abilities, especially around: o Content launch/tracking o User assignments o Connector/SFTP/AICC issues o Integrations and sync errors
Solid understanding of SuccessFactors Platform (RBP, BizX Admin Center).
Exceptional documentation skills and strong attention to detail—critical for audit readiness.

Nice To Haves

Experience with SuccessFactors modules beyond LMS (EC, PMGM, Onboarding, Platform).
Familiarity with ITIL processes (incident/change/CMDB).
Experience with Jira/Confluence .
Experience in heavily regulated industries (healthcare, biotech, finance, aerospace, government).
SAP SuccessFactors Learning Certification.

Responsibilities

Deep LMS Administration, Configuration & Support (Primary Focus)
Own and support full configuration and administration of SAP SuccessFactors Learning (LMS).
Manage domains, role based permissions, security structures, assignment profiles, user data imports, and admin roles.
Support business with creation and questions on items, classes, programs, catalogs, curricula, and blended learning structures.
Configure and maintain workflows, approval processes, evaluations, surveys, and notifications.
Manage & provide support on content lifecycle including version control for SCORM/xAPI/AICC content and troubleshoot tracking issues with precision.
Perform learning history corrections following documented SOPs and governance rules.
Compliance, Audit, and Governance
Maintain audit ready learning records and generate evidence packages as needed.
Implement and enforce governance around user access, data retention, domain structures, and naming conventions.
Partner with Compliance and Internal Audit on quarterly access reviews, history updates, and training completion evidence.
Reporting, Analytics & Data Quality
Build accurate and automated reports using SuccessFactors and work in partnership with Data & Analytics team for tableau reports.
Create compliance dashboards for mandatory training, overdue items, curricula completion, and audit metrics with business and Data & Analytics team.
Troubleshoot data inconsistencies, analyze root causes, and ensure history adjustments follow strict controls.
Support data requests from Learning, Leadership, Legal, Security, and Compliance etc.
Integrations & Technical Enablement
Understanding of SAP BTP integration
Support and troubleshoot integrations between SF Learning and content vendors (LinkedIn Learning, Skillsoft, Precipio, OpenSesame, Coursera).
Monitor SFTP jobs, API data flows, and integration logs; collaborate with IT on incident resolution.
Support SSO and identity management integrations (Okta / Azure AD through SAML).
Drive impact assessments and regression testing for SAP SuccessFactors bi annual releases.
Business Analysis & Stakeholder Partnership
Work with Learning BUs to translate business needs into scalable LMS configurations.
Conduct requirements gathering, write BRDs/FRDs, and maintain process documentation and SOPs.
Lead UAT cycles, create test scripts, manage test execution, and document results.
Provide training and enablement to internal administrators and SMEs.