Success Operations Manager

Pluralsight

97d • $80,000 - $105,000

About The Position

Pluralsight’s Digital Success team is seeking a dedicated and detail-oriented individual contributor to help drive the growth and scalability of our organization. Reporting to the Sr Director of Digital Customer Success, this individual will collaborate with leadership, operations, and data science teams to ensure successful execution of key initiatives. We’re looking for someone with hands-on experience in operations, data analysis, and cross-functional project collaboration.

Requirements

• 2-4 years in SaaS operations at a SaaS company.
• Bachelor's degree.
• Experience with Excel, GSuite, Salesforce, Gainsight, and Pendo.
• Hands-on experience with Digital Touch/Scale product growth and customer success operations.
• Deep knowledge of our current tool stack.
• Familiarity with customer success processes and methodologies.
• Experience working with cross-functional teams, including interacting with leadership and other key stakeholders.

Responsibilities

• Supporting the operational execution of key initiatives and programs aimed at evolving our Customer Success strategy, with a particular focus on balancing human-led and digital engagement efforts.
• Helping build and optimize digital workflows, ensuring that activities and milestones are well-defined and executed on time.
• Tracking and reporting on key performance indicators (KPIs) for digital initiatives and experiments.
• Assisting with the alignment of Digital Success strategy and initiatives with key business partners.
• Utilizing our tool stack to help the business build human-led and digital programs to increase retention and adoption of our platform including Salesforce, Gainsight & Pendo.
• Partnering with team members on evolving the adoption of the Gainsight platform across all CS teams.
• Collaborating with finance and operations teams on capacity modeling for our Scale segment.
• Supporting day-to-day operations and task optimization within the team.

Benefits

• Competitive compensation packages.
• Medical coverage.
• Unlimited PTO.
• Wellness reimbursements.
• Pluralsight subscription.
• Professional development funds.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees