Success Manager
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About The Position
As a Success Manager, you will be the driving force in helping our customers maximize their experience on Zocdoc. In this role, you will act with a constant sense of urgency as you partner with new customers and internal teams to manage a quick and seamless onboarding experience. In addition, success in Onboarding is achieved by having the ability to sell the value of Zocdoc and get buy-in to ensure new customers quickly complete an optimal account setup, are bookable on the Zocdoc marketplace, and on a path to getting new patient bookings within their first 45 days. You’ll quickly learn the ins and outs of the Zocdoc product, as well as the process by which we engage and onboard new practices. People who thrive in this role are highly adaptable and outcomes focused individuals who have the ability to communicate with a balanced sense of confidence, assertiveness, and likability to build rapport and persuade customers to maximize their Zocdoc potential. From there, you are an experienced and driven individual who will continuously strive to improve efficiencies, hit or exceed key performance goals, and become a subject matter expert as you continue to learn and master the role. You will be an influencer, making navigating complex practice operations as effortless as possible for our providers while also ensuring practices are well setup and maximizing their potential for success on Zocdoc.
