Success Engagement Manager- SmartMDU

Calix

4d•Remote

About The Position

The Calix platform enables Communication Service Providers (CSPs) and Managed Service Providers (MSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs and MSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs and MSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is a remote position that could be based anywhere in the United States or Canada. Please note that as part of the recruitment and hiring process, there is an in-person meeting that will take place. SmartMDU on the Calix Broadband Platform transforms the managed Wi-Fi experience in multi-dwelling units (MDUs), improving resident experience, boosting property manager efficiency, and helping service providers expand their residential markets. We are looking for a hands-on and experienced Success Engagement Manager to work directly with Managed Service Providers (MSPs) and Communication Service Providers (CSPs) to drive Calix growth in the MDU market.

Requirements

8+ years’ experience in relevant solution/product management, marketing or success.
1-3+ years of direct customer advocacy and engagement experience in customer success, professional services consulting, project management or account management functions.
Experience in the MDU market required.
Experience with Managed Service Providers required.
Thorough understanding of marketing and launch processes for hardware and software.
Ability to learn/understand technical aspects of the network and solutions to deliver Wi-Fi.
Strong written communication and public speaking/presentation skills.
Demonstrated ability to think strategically, execute tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.
Proactive nature, approaching all situations with an empathetic and patient manner.
Working knowledge of Microsoft Office.
Must have a valid driver's license.

Nice To Haves

Experience in both B2B and B2B2C marketing preferred.
Experience developing enablement content and developing and delivering training preferred.
Project management experience preferred.
Experience in SaaS, Telecommunications or commercial Wi-Fi industry preferred.

Responsibilities

Project manage the new product launch process for the customer, from point of sale, through onboarding, launch and adoption.
Create, maintain and evolve comprehensive enablement programs for MSPs and CSPs to leverage as they go to market with SmartMDU.
Develop enablement content including success roadmaps, enablement guides, knowledge articles, videos, employee and property manager training materials.
Lead SmartMDU go to market planning efforts with MSPs and CSPs.
Partner with Product, Marketing, Services, Success, and Sales teams to help create compelling multi-dimensional solutions that deliver exceptional value to Managed Service Providers (MSPs) and Communication Service Providers (CSPs).
In conjunction with the above, help develop and successfully deploy use cases for SmartMDU.
Collaborate with Marketing to develop compelling Market Activation content for MSPs and CSPs to utilize in their go to market efforts.
Gather product feedback for continuous product enhancements and improved user experience and help customers plan to maximize their benefit with new feature releases.
Effectively communicate, validate, and propagate self-service and digital assets for customers.
Participate in broader support of the Calix Community through authoring best practice articles and collaborating with Marketing to create compelling customer case studies.
Consistently drive customers’ success with our SmartMDU Solutions.