Success Coach

ReUp Education

85d • $52,850

About The Position

As a member of ReUp Education, you will build strong relationships with students to inspire clarity, confidence, and success, enabling them to re-enter college and complete their degrees. You will develop plans that connect students’ future goals with their daily academic requirements and communicate with them through various channels including video, phone calls, email, and text. Collaboration with ReUp staff and university administrators is essential, as well as participation in internal meetings and training sessions. Your role will empower students to navigate challenges from re-enrollment through graduation, document their progress using our CRM system and Google Docs, and utilize technology and data analytics to provide tailored support. You will co-build specific plans with students to help them overcome obstacles and achieve their goals.

Requirements

• Bachelor’s degree.
• At least one year of student and/or customer service work preferred.
• Experience in higher education, ed tech, and/or startup is a big plus.
• Familiarity with Salesforce, GSuite (Google Docs, Google Sheets, Google Slides) or Microsoft Office.
• Ability to work remotely in a private and quiet working space.
• Attention to detail is fundamental.
• Strong listening and communication skills.
• Ability to multi-task and manage multiple projects and priorities.
• Consistently available when students need help.
• Commitment to ReUp’s mission and helping open new opportunities for students.

Responsibilities

• Build strong relationships with students to inspire clarity, confidence, and success.
• Develop plans connecting students’ future goals with their daily academic requirements.
• Connect and communicate with students via video, phone calls, email, and text.
• Collaborate with ReUp staff and university administrators.
• Participate in ReUp’s internal meetings and training sessions.
• Empower students to work through challenges from re-enrollment through graduation.
• Document student progress and report to ReUp staff using CRM and Google Docs.
• Utilize ReUp’s technology and data analytics to detect student patterns and offer tailored support.
• Co-build specific plans with students to overcome obstacles and achieve their goals.

Benefits

• Compensation: $52,850 annual salary.
• Medical, dental, and vision insurance for employees.
• 100% of the employee's premium and 50% of any dependents' premiums paid.
• FSA or HSA available.
• Company paid short term disability, long term disability, and life insurance for employee.
• Flexible time off and remote work opportunity.
• Up to 80 hours of dedicated sick time annually.
• 16 paid holidays per year (including Juneteenth and the last week of the calendar year).
• Company wellness days (2 per year).
• Day of Service (Paid day for volunteering).
• 401(k) plan.
• Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave).

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees