Success Coach
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About The Position
University of Maryland Global Campus (UMGC) seeks a Success Coach in the Office of Student Affairs. The Success Coach empowers students on their UMGC journey by listening, guiding, motivating, and celebrating the student's success from the point of enrollment through graduation. Intentional, targeted outreach allows the Success Coach to co-create with the student an academic plan, provide the right resources at the right time, connect them to the University community, and motivate them to achieve their goals. Success Coaches will provide concierge-level support to an assigned population of students through multi-channel student engagement, including inbound and outbound calls, texts, virtual advising appointments, and emails to students to ensure they are on a path to successfully matriculate to their desired credential. Success Coaches spend most of their day on the phone. A successful candidate will use strong critical-thinking skills to help a diverse population of adult learners overcome a myriad of obstacles to fulfill their educational objectives. Successful candidates enjoy working in a high-energy, fast-paced environment that relies heavily on technology, demonstrate enthusiasm, curiosity, and initiative, and possess excellent interpersonal skills and the ability to establish rapport with new and returning students.
