Success Case Manager (925585)

Equus•Muncie, IN

About The Position

- Provides administrative and office support - Provides case management to prepare for employment that leads to self-sufficiency - Conducts assessments - Facilitates client access to training, education, barrier-removal services, and to employment services, as well as job-specific information - Interviews clients to gather information on training needs, educational background, work experience, skills, interests, and eligibility - Provides career guidance to participants - Provides job search assistance - Reviews job seeker skills and resume prior to referring job seeker to employment opportunities or Work Experience placement - Ensures that the participant is job ready (including interviewing, resume) - Develops and maintains effective relationships with area employers and program participants - Identifies employment opportunities for enrolled participants skills, criminal backgrounds, and/or other barriers and schedule interviews - Facilitates clear understanding of employers hiring processes, including application, screening, interviewing, and selection - Provides all candidates with timely communications at regular intervals through all stages of the recruiting process, ensuring a favorable candidate experience regardless of selection decisions - Facilitates seamless experience between candidates and aligned employers - Ensures seamless handoffs between workforce and hiring manager for sourcing/screening, interview/selection, and hiring decision communication stages of the process - Provides referrals and coordination with other workforce activities - Provides support services information and referrals to various agencies for clothing assistance, when needed - Oversees Career readiness activities, including assistance or instruction in creating or updating resumes or application, or preparing for interviews - Maintains relationship with outreach participants and employers - Enters case related data on a regular basis - Compiles and analyzes information from a variety of sources to assist in the preparation of reports - Compares performance data to contract and/or state goals on a weekly basis - Provides leadership in developing and implementing solutions for various challenges - Responsible for ensuring timely submissions of required reports from all departments and timely submission of reports to Funding Source, Equus or immediate supervisor as required - Travels frequently - Other duties as assigned

Requirements

Bachelor's degree from an accredited college or university; an equivalent combination of acceptable related experience and training may be substituted
Minimum of three to four years' experience in human services, social services, education, or related field preferred
Excellent verbal and written communication skills
Demonstrated customer service skills
Good knowledge of all functions of industry clusters and possess strong interviewing techniques
Familiarity with communities being served with knowledge and understanding of local needs and resources
This is a travel position; driver's license in good standing and active automobile insurance required

Responsibilities

Provides administrative and office support
Provides case management to prepare for employment that leads to self-sufficiency
Conducts assessments
Facilitates client access to training, education, barrier-removal services, and to employment services, as well as job-specific information
Interviews clients to gather information on training needs, educational background, work experience, skills, interests, and eligibility
Provides career guidance to participants
Provides job search assistance
Reviews job seeker skills and resume prior to referring job seeker to employment opportunities or Work Experience placement
Ensures that the participant is job ready (including interviewing, resume)
Develops and maintains effective relationships with area employers and program participants
Identifies employment opportunities for enrolled participants skills, criminal backgrounds, and/or other barriers and schedule interviews
Facilitates clear understanding of employers hiring processes, including application, screening, interviewing, and selection
Provides all candidates with timely communications at regular intervals through all stages of the recruiting process, ensuring a favorable candidate experience regardless of selection decisions
Facilitates seamless experience between candidates and aligned employers
Ensures seamless handoffs between workforce and hiring manager for sourcing/screening, interview/selection, and hiring decision communication stages of the process
Provides referrals and coordination with other workforce activities
Provides support services information and referrals to various agencies for clothing assistance, when needed
Oversees Career readiness activities, including assistance or instruction in creating or updating resumes or application, or preparing for interviews
Maintains relationship with outreach participants and employers
Enters case related data on a regular basis - Compiles and analyzes information from a variety of sources to assist in the preparation of reports
Compares performance data to contract and/or state goals on a weekly basis
Provides leadership in developing and implementing solutions for various challenges
Responsible for ensuring timely submissions of required reports from all departments and timely submission of reports to Funding Source, Equus or immediate supervisor as required
Travels frequently
Other duties as assigned