Substitute Technology Support Technician

San Bernardino Community College District • San Bernardino Valley College and/or Crafton Hills College, CA

140d

About The Position

This posting is to create a pool of qualified applicants for the current and/or upcoming academic year. While the department may not be actively recruiting at this time, applicants who meet all minimum qualifications and have submitted complete application materials will be contacted if a substitute position becomes available. The Technology Support Specialist I classification is distinguished from the Technology Support Technician classification in that this classification provides 2nd level end user support and troubleshoots basic network systems and software in coordination with higher-level staff.

Requirements

• An Associate's degree with major course work in computer science or a related field.
• Two (2) years of experience providing end user support consisting of responsibility for hardware, software, application support, and user training.
• In the absence of an Associate's degree, completion of high school and four (4) years of experience providing network administration and support is qualifying.

Responsibilities

• Installs, configures, troubleshoots, and maintains software, hardware, computer labs, and classroom hardware.
• Troubleshoots, repairs, and maintains computers, printers, projectors, phones, other peripherals and their related software and accessories.
• Documents equipment inventories, software inventories, and repairs.
• Provides end user support in the deployment of server-based data storage and records.
• Trains end users on procedure for access and security of data storage.
• Assists higher level staff to develop solutions for office and lab technology.
• Assists with vendors, District, and college personnel to develop and implement security standards.
• Provides recommendations to the departmental manager concerning enhancements to the hardware and software inventory.
• Provides training to end users on the proper use of technology equipment and information security.
• Performs software updates and upgrades to computer systems and classroom software.
• May assist the departmental manager with the technology budget for computer equipment software acquisitions and support.
• Requests quotes and orders from vendors for equipment and software.
• Assists administrators and staff with a variety of technical issues.
• Collaborates with District and college personnel in the implementation of system configurations and software.
• Participates in the development, documentation, and implementation of technology service management practices.
• Works to develop standards and procedures for the implementation and support of hardware and software.
• Refers more complicated issues to the higher-level staff.
• Works collaboratively and, in a training capacity, assists higher-level staff to complete projects and tasks.
• May provide guidance, training, and instruction to lower-level technology staff.
• Stays current on relevant technology changes.
• Performs other duties related to the primary duties.

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

What This Job Offers

• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Associate degree